Non-Discrimination Policy for Language Access

Non-Discrimination Policy for Language Access

As a recipient of Federal financial assistance, Hawaii Health Systems Corporation (HHSC) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, age, sex, sexual orientation, gender identity, religion, arrest, court record, or marital status in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out directly by HHSC or through a contractor or any other entity with which HHSC arranges to carry out its programs and activities. This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Patient Protection and Affordable Care Act, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84 and 91.

Grievance/Complaint Procedure

HHSC has adopted and implemented a grievance process to address concerns raised by persons who feel that they have been denied access to appropriate services based on their race, color, national origin, disability, age and sex. All complaints will be investigated and a response provided within 30 days.

In case of questions or to file a complaint, please contact:
John Middleton, Chief Compliance & Privacy Officer
(808)733-8430
jmiddleton@hhsc.org

Filing a grievance with HHSC does not prevent filing with the:
Office for Civil Rights
U.S. Department of Health and Human Services
907th Street, Suite 4-100
San Francisco, CA 94103
Main Line: (425) 437-8324
Toll-Free Hotline: (800) 368-1019
TDD: (800) 537-7697
Website: www.hhs.gov/ocr/

Notice to Limited English Proficiency Individuals of the Availability of Free Language Access

HHSC will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits. Our policy is to ensure meaningful communication with LEP patient/residents and their authorized representatives involving their medical condition and treatment. The policy also provides for communication of information contained in vital documents, including but not limited to, waivers of rights, consent to treatment forms, financial and insurance benefit forms, discharge instructions and follow up appointments. All interpreters, translators, and other aids needed to comply with this policy shall be provided without cost to the person being served and patient/residents and their families will be informed of the availability of such assistance free of charge.

Language assistance will be provided through use of a contract or formal arrangement with qualified businesses providing interpretation or translation service, or technology and telephonic interpretation services. All staff has been provided a notice of this policy and procedure, and staff that may have direct contact with LEP individuals have been trained in effective communication techniques, including the effective use of an interpreter. Sign language services for the deaf are included in these services.

HHSC will conduct a regular review of the language access needs of our patient population, as well as update and monitor the implementation of this polices and these procedures, as necessary.

Tagolog
Pasyente nagsasalita Tagalog mangyaring tawag (808) 733-4020

Japanese
日本語を話す患者は  (808) 733-4020

Spanish
Los pacientes que hablan español, por favor llame (808) 733-4020

Ilocano
No makasarita ka ti Ilocano, mabalin mo nga tawagan ti (808) 733-4020