Hawaii Health Systems Corporation Newsletter
SUMMER 2012

Blessing Starts Up Mobile Medical Van

WH Van

    

     The new mobile medical van, Ka'a Ho'ola, was recently blessed by Kahu Danny Akaka, Jr. with over 80 guests at the ceremony.  With the leadership of Representative Robert Herkes, Kona Community Hospital (KCH) and the Hawaii Medical Service Association (HMSA) are working together to administer its theme "Growing Rural Healthcare."  Its name translates to a vehicle of revitalization and well-being and exists to serve the medical needs of the southernmost region of the Big Island.

     The van is a direct result of over 10 years of work by Rep. Herkes.  It was his vision that much-needed healthcare services be made available in the area he represents which is District 5; the most remote area of the Big Island of Hawaii.

     HMSA has allocated funds for the management and services offered by the van to cover a two-year period.  KCH has agreed to utilize medical expertise to coordinate service activities.

     Initially, the project will be to improve capacity for medical services to the underserved school-aged children in Kau.  These services will initially begin at Pahala Elementary.  Service activities will center on screening, testing and prevention education. Immunizations and school physicals will also be offered.  The goal will be to drastically increase the number of services provided within the first six-month period.  In addition, keiki that need special medical care can be monitored through online tele-health, which provides immediate access to specialists.

 

 

 

Kona Hospital Foundation Gifts

New Patient Beds

 

     The tremendous efforts of the Kona Hospital Foundation have provided a huge return - the purchase of 24 state-of-the-art patient beds that are easy, safe, and proven to be the best.  With the current Adopt-A Room Project, a special renovation of 34 patient rooms in the Med/Surg and Skilled Nursing units, these new Hill-Rom Advanta 2 Beds will replenish all of the beds in the Med/Surg unit.  This campaign ensures that those who are cared for have a comfortable experience.

 

     "We are fortunate to have a Foundation that is committed to improving the health care needs of our community.  Their tireless work is appreciated," commented Jay Kreuzer, West Hawaii Regional CEO.  "We also would like to thank those who have generously contributed to the Foundation.  We know that their support plays a key role to the quality of health care services provided at Kona Community Hospital and to the West Hawaii community."

 

    Today, Foundation Chairman, Jim Higgins, announced the Foundation just received a grant from First Hawaiian Bank in the amount of $23,355 for the purchase of three new beds.

 

     The bed features controls at the bedside, scale at point of care, digital head of bed angle display, dual locking brakes in all four corners, less patient repositioning, and battery backup.  It is designed for caregivers to provide more care with less effort.  In addition, it puts safety first and provides patient-friendly features to improve the experience of the med/surg patients.

 

     The Kona Hospital Foundation's mission is to accept gifts and solicit donations for new medical technology, expanded services, and enhanced facilities for Kona Community Hospital.  Since its inception, the Foundation has donated over $5 Million towards numerous projects that have improved the hospital.  Major endeavors include the Radiation Oncology Center, Imaging Center, Nuclear Medicine Suite, Outpatient Chemotherapy Building, and the Renovation of the Emergency Room.  Many other projects to date include the emergency helicopter landing area, repair and painting of the facility, enhanced directional signage for visitors, medical equipment, and education for hospital professionals.

 

     The Foundation's Board of Trustees includes Chair James W. Higgins; Vice Chair Daryl H. Kurozawa, MD; Secretary M. E. "Meg" Greenwell; and Trustees Tina Clothier; Gregory Chun, PhD; Judith-Ann Nakamaru; and Reba Silva.

 

     Founded in 1914, Kona Community Hospital is a 94-bed full-service hospital with 24-hour emergency services that supports the west region of the island of Hawaii.  It is a member of the Hawaii Health Systems Corporation, a special agency of the state of Hawaii established in 1996.  It is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations.  Kona Community Hospital is dedicated to providing and enhancing accessible comprehensive healthcare services to the West Hawaii community.

 

 

 

East Hawaii Region Reaches New Heights in

Quality and Patient Satisfaction

 

     Hilo Medical Center (HMC) enters the new fiscal year with an unprecedented level of quality care and measurable patient satisfaction.  New programs throughout the hospital have boosted indicators in both areas as a result of a concerted effort across all departments.

EH Quality - Bryan Murakane
HMC Nurses Bryan Murakane, RN, and Esperanza Hilton, RN, have been a part of the team credited for going three years without a single central-line infection in the ICU since June.

     As a result, HMC recently received recognition from HMSA as being the sole hospital in the State to increase quality, as measured on a spectrum of indicators, while simultaneously decreasing costs.  "We have reached a critical tipping point in our drive to create the best possible experience for each patient with high quality care," said Howard Ainsley, CEO of the East Hawaii Region.  "This is good news because our scores, based on the quality care we deliver with aloha, will determine how much the hospital gets paid for our services in this pay-for-performance environment."

     Improvement in the patient experience and quality indicators is particularly evident in HMC's Emergency Department (ED), which was the first area of focus for the hospital's initiative to improve customer service.  Today, the ED ranks in the top third of emergency rooms in the Western region of the U.S., according to the most recent report from Premier Inc.  Wait times, from arrival, patient registration, to evaluation by a physician, are below 25 minutes.  Following the designation a year ago as a Level III Trauma Center, HMC's Stroke Program is laying the groundwork to apply for Joint Commission certification as a primary Stroke Center.  ED patients are also benefitting from HMC's investment in advanced training for its nurses, as well as from post-discharge calls from physicians to check on their condition and understanding of needed follow-up care.

EH Quality - Stanley Tsuji
Michelle Branco, Patient Satisfaction Rep., with patient Stanley Tsuji who said:  "The staff here is bar none!  From the top to the bottom, everyone is compassionate!"

     In June, HMC celebrates three years without a single central-line infection in its ICU, marking another significant quality milestone.  "The fact that HMC's ICU team has reduced central line infections to zero since June of 2009 is a tremendous representation of the quality of the hospital," said Ainsley.  "The critical gain for our patients and our community stems from the dedicated efforts of ICU Chief Dr. Mouhamed Kannass and our nurses who are incredibly mindful of this aspect of quality and patient care."

     To improve the patient experience, HMC's Patient Satisfaction Representative (PSR) program has tallied more than 24,900 daily visits to patients during the last year, or 70 percent of all inpatients.  "The program has proven invaluable in conveying our commitment to a great patient experience with both our staff and patients," said Dan Brinkman, RN, Regional Chief Nurse Executive.  "The PSRs provide real-time feedback on staff performance, as well as afford us the opportunity for service recovery and to have a personal focus on our patients' top issues."  On average, 30 percent of visits result in tangible assistance to patients, such as an extra blanket or a call to a loved one.  The result: more than 11,200 compliments from patients about their caregivers have been received, far outranking the 120 negative, yet constructive, comments that have resulted in employee counseling or other appropriate actions.

     In addition, the hospital's newly formed Patient Experience Council serves to formalize the feedback loop that is essential to improving our services.  "Listening to our patients and staff is fundamental to our drive to continually improve," said Ainsley.  The multidisciplinary Council composed of representatives from both patient care and non-patient care areas provides input on wide-ranging issues.  "Looking at our patient experience through several lenses is invaluable as the East Hawaii Region serves one of the most diverse populations on the planet," Ainsley continues.  "Everyone's voice and their united effort are serving us well in advancing HMC's drive to delivering high quality care in a comfortable setting with aloha." 

MMMC Receives Two Get With The Guidelines-

Gold Quality Achievement Awards 

 
Maui Region - Get With the Guidelines Group Picture
Receiving the Gold Awards for Stroke Treatment and Heart
Failure are left to right:  Dr. Alan O'Donovan, Physician
Champion for heart failure treatment; Kauwela Bisquera,
Regional Director of the American Heart Association-Maui;
My T. Do, MMMC Quality Management Nurse/Specialist; Debbie Claypoole, MMMC Quality Management Nurse/ Specialist; & Don Halsey, MMMC Stroke Team Specialist.

 

     Maui Memorial Medical Center (MMMC) recently received the American Heart Association/American Stroke Association's Get With The Guidelines®-Stroke Gold Quality Achievement Award.  The award recognizes MMMC's commitment and success in implementing a higher standard of stroke care by ensuring that stroke patients receive treatment for at least 24 months according to nationally accepted standards and recommendations.

     "With a stroke, time lost is brain lost, and the Get With The Guidelines-Stroke Gold Quality Achievement Award addresses the important element of time," said Don Halsey, MMMC Stroke Team Specialist.  MMMC has developed a comprehensive system for rapid diagnosis and treatment of stroke patients admitted to the emergency department.  This includes being equipped to provide brain imaging scans, having neurologists available to conduct patient evaluations and using clot-busting medications when appropriate.

     To receive the Get With The Guidelines-Stroke Gold Quality Achievement Award, MMMC demonstrated 85 percent adherence in the Get With The Guidelines-Stroke key measures for 24 or more consecutive months.  These include aggressive use of medications like tPA, antithrombotics, anticoagulation therapy, DVT prophylaxis, cholesterol-reducing drugs, and smoking cessation.

     MMMC also has received the Get With The Guidelines®-Heart Failure Gold Quality Achievement Award from the American Heart Association.  The recognition signifies that MMMC has reached an aggressive goal of treating heart failure patients with 85 percent compliance for at least 24 months to core standard levels of care as outlined by the American Heart Association/American College of Cardiology secondary prevention guidelines for heart failure patients.

     Get With The Guidelines is a quality improvement initiative that provides hospital staff with tools that follow proven evidence-based guidelines and procedures in caring for heart failure patients to prevent future hospitalizations.

     Under Get With The Guidelines-Heart Failure, heart failure patients are started on aggressive risk reduction therapies such as cholesterol-lowering drugs, beta-blockers, ACE inhibitors, aspirin, diuretics and anticoagulants while in the hospital.  They also receive alcohol/drug use and thyroid management counseling as well as referrals for cardiac rehabilitation before being discharged.

     "The full implementation of national heart failure guideline recommended care is a critical step in preventing recurrent hospitalizations and prolonging the lives of heart failure patients," said Lee H. Schwamm, M.D., chair of the Get With The Guidelines National Steering Committee and director of the TeleStroke and Acute Stroke Services at Massachusetts General Hospital in Boston, Mass.  "The goal of the American Heart Association's Get With The Guidelines program is to help hospitals like MMMC implement appropriate evidence-based care and protocols that will reduce disability and the number of deaths in these patients.  Published scientific studies are providing us with more and more evidence that Get With The Guidelines works.  Patients are getting the right care they need when they need it. That's resulting in improved survival."

 Young Artists' Work Beautifies MMMC
 

 

  Young Artists

 

     Maui Memorial Medical Center (MMMC) recently held a student art contest that resulted in 18 beautiful new art pieces now on display at the hospital. The theme for the contest was "Caring for One Another" and subject matter included landscapes, seascapes, animals, people and any other positive ideas that the artists envisioned. Artwork was submitted from students at numerous schools including elementary, intermediate, and high schools.

 

     This was the second contest held by MMMC in recent years and the artwork is now on display at the hospital. "We are again so amazed and inspired by the young artists in our community," said MMMC Director of Communications Carol Clark. "The beauty of their work is pure and so uplifting for our staff, patients and visitors."

Hilo Medical Center Enhances Preparedness

to Serve East Hawaii in Disaster

 

     As Hawaii prepares to weather hurricane season, the staff at Hilo Medical Center (HMC) stands ready to serve the community, thanks to several recent initiatives.

     HMC, along with the Healthcare Association of Hawaii (HAH) and Hawaii Disaster Medical Assistance Team (DMAT), conducted the state's largest evacuation exercise involving nearly all hospital day shift staff in March.  "The scale of this evacuation exercise mirrors the commitment of HMC to ensuring our readiness to serve East Hawaii in case of any type of disaster," said Howard Ainsley, CEO of the East Hawaii Region of HHSC.  "The entire hospital staff put into practice the skills they have learned in previous disaster training in this hospital-wide exercise."   EH Disaster - Hazmat 4

     The evacuation exercise followed a scenario of a simulated massive earthquake, and involved the transport of 40 simulated casualties from the hospital's long-term care facility to the mobile acute care hospital located at the opposite end of HMC's campus.  The training exercises spanned two days, and marked the first time Hilo has constructed the mobile hospital unit provided by HAH Emergency Services. 

      "The Hilo community should feel confident that HMC is entirely capable and competent to handle a disaster situation," said Bill Richter, HAH Emergency Services' Clinical Operations Manager, in evaluating the hospital's performance. 

      Also participating in the drill were representatives from HAH Emergency Services, Hawaii County EMS, Hawaii DMAT, and the 93rd Civil Support Team, which is part of the National Guard and specializes in response to chemical, biological, nuclear, and radiological emergencies.

Evacuation Training
HMC held the state's largest evacuation drill to ensure its emergency preparedness.  ICU nurse Jerelyn Hammer, RN, and physical therapist Robert Watson participated in the hospital-wide exercise
in March.

     HMC's meticulous planning for disaster situations was recently tested when, although a planned situation, the hospital maintained operations during a complete water shut-off by the Department of Water Supply, as it replaced the water tank serving the hospital and surrounding neighborhood.  Weeks of careful planning and preparation enabled HMC to operate with numerous precautions to protect the safety and comfort of patients and staff during this half-day ordeal.

      As the largest hospital on the island and one of the biggest employers, HMC is continually challenged to ensure that all staff are ready to serve the community in an emergency.  "Having employees who are confident in their families' safety during a disaster allows them to concentrate on providing excellent care when they are called to report to the hospital," said Tracy Aruga, HMC Safety officer.  "It's in all of our interest to help employees prepare their families and homes for a disaster."

     Recently, HMC's staff benefitted from the Safety Department's Emergency Preparedness Fair, which hosted numerous community resources to help employees prepare at home so that they may serve at work.  Participating organizations spanned the aspects of planning for the well-being and emergency care of the elderly, children, and animals in our ohana.

     "The responsibility to serve the community in an emergency is so important to the health of all of us," said Ainsley.  "We want to make every effort to assist our employees in building their confidence that their family will be alright because they have planned as carefully as we have at the Region's hospitals."

     Please click on this link to view the Hawaii Tribune-Herald news article.

 

 

 
SMMH's Kupuna Health & Safety Fair 
Kauai Kupuna Safety Fair - ATV Trauma Prevention
The Trauma Prevention
Education Board.

 

     Friday May 4, 2012 was banner day at Mahelona Medical Center's Samuel Mahelona Memorial Hospital.  The first "Passport to Kupuna Health & Safety" Fair highlighted this year's celebration of 95 years of service to the Kauai community.  The hospital was founded in 1917 in loving memory of Samuel Mahelona who died at a young age from tuberculosis. 

     Local community members started gathering in the lobby at 8:30am for the opening of the fair at 9am.  Over 30 agencies and organizations set up booths around the courtyard and in the auditorium to provide health screenings, education, and information to over 150 attendees to the fair.  Long term care residents at the hospital joined the

Kauai Kupuna Fair - Destinations of Health and SAfety
Participants visiting the "destinations of health & safety" booths to have their passport stamped.

festivities as well as residents from other care facilities on the island.

      Other activities included a healthy exercise by a fun Zumba demonstration as well as a bike and walking path booth.  Additionally, Dr. Gerald Tomory, HHSC Kauai region medical director, shared violin pieces as a wandering minstrel and Doug McMaster, a caretaker of traditional slack key guitar, soothed everyone's spirits with his playing.

Kauai Kupuna Fair - sharla Hasegawa
Sharla Hasegawa (SMMH) and Paulynn Hasief (KVMH) share their knowledge of how to prevent the trauma & injury from falls at home.

           After the participants completed their "passport to destinations of health" by visiting each booth and learning and

getting their health screenings, they were entered into a drawing.  Two grand prizes were given at the end of the fair - a handmade quilt donated by SMMH Auxiliary and an ukulele donated by Kauai Music & Sound.  Community involvement in the event included local individuals and businesses who donated food, healthy snacks, music CDs, water, night lights, pill minders, and more.  West Kauai Medical Center, Mahelona's sister HHSC facility on Kauai, also participated by staffing SMMH's booths.

 

 

 

Complimentary Haircuts for
Residents at Maluhia 

Oahu Haircutting
     Residents at Maluhia were provided free and fresh haircuts, compliments of the Hawaii Institute of Hair Design (HIHD).  Students of HIHD had an opportunity to apply their knowledge and skills at a recent hairstyling event at the Alewa Heights long-term care facility.  Resident participants were provided individual stations and styles ranged from trims to even a Mohawk, based on their personal preferences.  This is HIHD's second visit to Maluhia in 2012.

SMMH'S Long-Term Residents Recognized 

for Military Service  

Medal of Honor

     On Wednesday, May 30, two long-term care patients of Samuel Mahelona Memorial Hospital were honored for their outstanding military service during World War II at the Kauai Veterans Center in Lihue, Kauai.  The 100th Battalion, 442nd Infantry Regiment, family and hospital staff honored Mr. Tadao Suemori and Mr. Toraichi Marugame by presenting each of them with a gold medal to commemorate their service and sacrifice.

     Mr. Suemori arrived in Europe in June 1945, shortly after Germany surrendered.  Although his tour ended, he elected to remain in the Army.  He then served in the Korean War as a Communication Non-Commissioned Officer at General McArthur's Headquarters.  He served a total of 21 years in the U.S. Army, and retired at the rank of Staff Sergeant (E-6). 

Congressional Gold Medal
Nisei Soldiers of World War II "Go For Broke"

     Mr. Marugame served in the Military Intelligence Service (MIS) from 1944 to 1946.  In light of the highly-classified nature of his duties, his family does not know very much about what Mr. Marugame did during the war.  He was stationed in Minnesota and translated Japanese manuals into English.  The existence of the unit and much of its work was classified until the early 1980s.       

     "This event reflects the significant contributions and sacrifices that both Mr. Suemori and Mr. Marugame made in defense of the freedoms we enjoy today," said Jerry Walker, HHSC Kauai region chief executive officer.  "We're hoping this past-due recognition will demonstrate our continued appreciation for their sacrifices and SMMH staff are honored to respond to the present healthcare needs of these two veterans."

In This Issue
Kona Mobile Van
Kona Hospital Foundation Gifts New Patient Beds
EH Reaches New Heights in Quality & Patient Satisfaction
Get With the Guidelines Awards for MMMC
Young Artist's Work Beautifies MMMC
HMC Disaster Drill & Preparedness
SMMH's Kupuna Health & Safety Fair
Maluhia's Complimentary Haircuts
SMMH's Military Service Awardees
EMeRGE Update
Get To Know HHSC's Board Members
Leahi Wedding
Managing Overtime Costs
HRSA Grant for MMMC
New Corporate Compliance Hotline!
 
 
 
 
 
EMR Logo

 

     The EMeRGE Project, HHSC's electronic medical record (EMR) system implementation project, continues to move forward with many application areas starting to move from a design and build phase to testing.  In addition, planning for the installation of the required infrastructure (cabling, wireless antennas, data communications equipment) continues.

  

     This past quarter saw the addition of a new corporate team member, Dawn Wooten, the EMeRGE Project's training coordinator.  Dawn will be coordinating the Soarian EMR training for HHSC staff including basic computer skills training where needed.  Some of you may have seen and/or responded to the computers skills survey that was recently distributed in some of our regions.  Dawn will be working with the Siemens Education representatives and HHSC subject matter experts to determine the training schedule and support needs.  Although the deadline has passed, your completed surveys would still be welcomed via http://intranet/training/survey/.

 

     Some team members attended the Siemens' West Coast Users' Group meeting in Denver during the week of May 14.  It was an opportunity to interact with and learn about the experiences of other hospitals (Siemens' customers), both those who have already "gone live" with the Soarian applications and those who are in a similar position as HHSC  getting ready for "go live" event.  Team members heard from and toured the Platte Valley Medical Center, a recent implementer of Siemens' Soarian products.  The opportunity to hear and compare the various experiences of other hospitals was very meaningful and fruitful, which also resulted in a visit by a Siemens' Chief Nursing Officer to HHSC and the possibility of HHSC staff observing the "go live" event at several other hospitals prior to our event.

 

     There was a major Check-Point Meeting in Honolulu on May 23 that brought together the EMeRGE Project team leads, the majority of the Siemens' team members, the EMR Steering Committee members, and HHSC executives from both the corporate office and a number of HHSC's regions.  Team leads and their Siemens' counterparts had an opportunity to share both the accomplishments of their teams as well as the challenges that they expect to face as the Project moves into the testing phase.  Without exception, attendees were impressed with the scope and breadth of the project and with the amount of work that's been accomplished by the various EMeRGE Teams to date.

 

     A future meeting is being planned in the Fall of 2012.

     This is a significant collaborative effort that is transforming how HHSC works and provides quality patient care to our patients in the communities we serve.  Please be on the lookout for additional communications from your EMeRGE Team and thank you for your continued support of the Project!

 

 Alan Ito

 

Mahalo,

Alan S. Ito

Chief Information

Officer

 

 

 

 

 

Get To Know HHSC's Board Members 
 This month: 
Mabel Jean Odo
Jean Odo

      Ms. Odo, representing Kauai, has served on the HHSC Corporate Board of Directors since 1996.

     Jean has fought hard to improve access to quality healthcare throughout the State.  She truly believes that the healthcare HHSC provides is essential to every community.  You should see Jean in action:  despite a sweet voice and infectious laugh, she is assertive and serious in making her points understood.  Ms. Odo's friends label her as, "a delightful dynamo!"  Jean credits her parents for inspiring her to focus on worthy community causes.  They encouraged her to be a part of the solution rather than getting frustrated with problems; a great lesson for all of us!

     Jean has an extensive background in public education both as an educator and administrator.  She has received numerous awards and recognition for outstanding community contributions, including the development of the Special Olympics Program on Kauai.   Presently, she serves as an island-wide resource teacher for the Garden Island.

     Jean and her husband Kaoru celebrated their 54th wedding anniversary this year.  They have five children, eight grandchildren, and three great-grandchildren.  Her hobbies include portrait drawings, in addition to karaoke and choir singing. 

     Jean is appreciative of all our HHSC employees and physicians who are committed to continuously improve quality health care for our island communities.

 
 
 
LEAHI HOSPITAL CELEBRATES A PERFECT LONG-TERM CARE RELATIONSHIP
 
Oahu Wedding - Miles and Christine
A Perfect Day for
Two Residents to Wed
     With the beginning of the spring season, love was in the air at the Leahi Hospital, long-term care facility in Kaimuki.

    

     Newlyweds Miles and Christine Takiguchi held their wedding ceremony and reception at the location where they first met.

 

     The wedding held on March 30 was the first one held at Leahi Hospital.  Miles met Christine several years ago, and soon after he knew that they had a lot in common, particularly at keeping their minds busy.  Christine remembers Miles as always being cheerful and someone pleasant to talk to, which in turn, kept her focused and prepared to change and adjust.

 

     In 2011, Miles asked Christine to spend the rest of her life with him, and she replied, "YES!"

 

     "This is another chance for us to celebrate a significant milestone," said Vincent Lee, Leahi Hospital chief executive officer.  "Hawaii needs to hear the positive story of this couple, who have made the commitment to being in this long-term care relationship together."

    

 

 

 

MANAGING AND UNDERSTANDING

OVERTIME COSTS

 

     The HHSC Corporate Human Resources staff launched a statewide training program, which is designed to help supervisors and managers understand the cause(s) of overtime such as unscheduled absences, increase in patient admissions and emergency leave requests.  The training will also provide an opportunity for supervisors to learn more about the various tools available that are also recognized in the collective bargaining contracts.  Additionally, the program will help to better understand the impact that overtime costs have on hospital operations.

     Training began in the East Hawaii Region (Hilo Medical Center, Hale Ho`ola Hamakua, and Ka`u Hospital), May 21-23, followed by sessions at Kona Community Hospital and Kohala Hospital, May 31-June 1.  Training dates for the remaining HHSC regions will be finalized in the upcoming weeks.

     If you are interested in attending an upcoming training session, please be sure to contact your HR office.

 

 

Organizations Receive $85,000 Grant for Partnership to Improve Maui Health Care

Delivery System

 

     Maui Memorial Medical Center (MMMC) has been awarded a Rural Health Network Development Planning Grant of $85,000 from the U.S. Department of Health and Human Services' Health Resources and Services Administration (HRSA) to support the formation of a network to improve health care integration on Maui.  The funds will be utilized by MMMC, Hale Makua Health Services (HMHS), and Community Clinic of Maui, dba Malama I Ke Ola Health Center (CCM) to collectively address the current and future needs of the island's aging population efficiently, appropriately, and cost effectively.

     "The efforts made by the staff at Maui Memorial Medical Center have paid off for the benefit of the entire community and I congratulate them for their hard work," said Governor Neil Abercrombie.  "This grant will be put to good use and help those who need it the most."

     The Rural Health Network Development Planning Grant Program brings together key parts of a rural health care delivery system on Maui so these organizations can work together to establish or improve local capacity and coordination of care, particularly those entities that may not have collaborated in the past.  The major focus of the grant program is to support rural entities in the development of health care networks.

     HMHS has long-term care and skilled nursing home beds and is able to accommodate MMMC's waitlisted patients.  These are patients that no longer need acute care but are still in need of skilled nursing or long-term care.  At present, HMHS has difficulty accepting these patients due to the challenges of caring for patients with special needs, limited physician resources and low reimbursement.  CCM has discharge planning and care coordination resources that can support the network's activities and objectives.  Funding from this HRSA grant will support the facilitation of a gap assessment to address these and other challenges in the current delivery system, as well as explore strategies to strengthen the continuum of care from acute to the post-acute settings.  

 

 

Coming Soon!

New Anonymous, Confidential Corporate Compliance

Hotline Service

 

     Starting around July 1, 2012, HHSC will have a new system-wide corporate compliance hotline service.  The number 1-877-733-4189 will remain the same.  The new hotline service will provide callers with the ability to submit an anonymous, confidential complaint, concern, or question via the web and/or a transcribed service.  Callers will be issued a number to be used to track and correspond with the compliance officer.

     This new service is part of HHSC's continued commitment to a quality, effective compliance program.  As always, HHSC wants employees, board members, staff, and vendors to feel comfortable raising issues and questions within HHSC management structures.  However, the Hotline will provide another way to bring important issues to the forefront.  

     Stay tuned for more details and a final implementation date!

David Lane

 

David Lane, Ph.D.

Corporate Compliance & Privacy Officer