The Information Systems Manager I provides direction and management of the West Hawaii regional Information Technology activities and programs and works to support the mission of the West Hawaii Region facilities of HHSC and the mission of HHSC, within the scope of the policies and procedures of the Corporate Information Technology Department. The West Hawaii Region Information Technology Department is responsible for the overall planning, analysis, development, improvement and evaluation of the West Hawaii Region’s information technology systems. This position also supervises and administrates the West Hawaii Region systems, networks, IT operations and staff. This position may be required to work shifts, weekends and holidays. This position reports to the Director of Technical Services (Corporate).
Position No(s): 57666
DATE POSTED: January 7, 2014
SALARY: $NEGOTIABLE (EM03)
LOCATION: Kona Community Hospital, Kealakekua, Hawaii (Big Island)
A. Administrative 60%
- Plans, administers, and maintains the operations of West Hawaii Region information technology systems in coordination with the Director of Technical Services and the West Hawaii Region Chief Financial Officer. Plans and manages the operations of various corporate-wide systems with the IT staff at the corporate office and other regional hospital facilities.
- Develops, updates, manages and enforces the administration of corporate and regional policies and procedures among users and IT personnel in the region.
- Develops general reports to effectively monitor and manage operations.
- Works with consulting firms, various computer applications and equipment vendors and other government agencies to keep abreast of advancements in information technology processing systems, including hardware and software, and to help plan, develop and maintain facility and enterprise systems.
- Develops and maintains the information technology systems plans and projects for West Hawaii Region. Provides recommendations to the Director of Technical Services and West Hawaii Region CFO .
- Works with West Hawaii Region management, regional IT staff, Corporate IT staff, vendors, other healthcare facilities and organizations to ensure consistency and coordination in procedures as well as planning and implementing systems and upgrades.
- Prepares and administers IT related budgets (small equipment and capital) for each of the facilities in the West Hawaii Region and the West Hawaii Region IT department. Prepares and administers the West Hawaii Region IT departmental operations budget.
- Reports to the West Hawaii Region CFO and HHSC Director of Technical Services on progress of regional and corporate information technology projects, network and information systems tasks. Assesses West Hawaii Region plans to determine appropriate recommendations for systems – both new and upgrades.
B. Technical and Operational 25%
- Coordinates and provides guidance of operations of all information processing for the region. Recommends and provides advice, guidance and assistance in the efficient utilization and application of information processing concepts, methods, techniques and equipment.
- Provide a secured and controlled environment for access and financial control of daily operations. Schedules computer jobs, people and periodic backups to meet operational requirements.
- Performs system and network administration for West Hawaii Region as well as end user support in troubleshooting network and application problems.
- Provides supervision, training and technical assistance to system operators. Initiates and executes facility personnel actions including the recruitment of personnel and the resolution of problems.
- Provides support and assistance on daily operations to insure completion of required tasks.
- Coordinates hardware and software upgrades working with IT personnel and system users, reads and comprehends application and system operational manuals and other computer related documentation in support of operations.
- Procures, inventories, and maintains all computer equipment and supplies.
C. Other duties 15%
- Provide technical direction and assistance to West Hawaii Region IT staff. Work with other regional IT staff and corporate staff to identify and resolve system wide problems.
- Provide first level of assistance and direction to West Hawaii Region users of the HHSC Information systems.
- Prepare and maintain user documents including application policies and procedures for operations and programming standards.
- Assists in the planning and implementation of information technology policies and procedures to meet Joint Commission standards.
- Participates in meetings and presentations as required for senior management team responsibilities including hospital performance improvement, public relations, and environment of care security subcommittee or other committees as assigned.
- Represents West Hawaii Region on corporate and interagency teams as required including Information Technology Steering Committee, TeleHealth and TeleMedicine Committee, and Regional IT Leads team.
- Other duties as assigned to support the mission of the West Hawaii Region and HHSC.
Education Requirement: Graduation from an accredited college or university. Excess experience of the types and quality described below or any administrative, professional, or other responsible work which required a high degree of analytical skill may be substituted for training on a year-for-year basis.
Information Systems (IS) Analysis Experience: Three and one-half (3 ½) years of progressively responsible work experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data; or stored computer programming experience which included participation in systems analysis.
Supervisory Experience: One (1) year of work experience which demonstrated the applicant's knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees.
*Administrative aptitude will be considered to have been met for this level when there is strong affirmative evidence of the necessary administrative aptitudes and abilities. Such evidence may be in the form of success in regular or special assignments or projects which involve administrative matters (e.g., in planning, organizing, promoting, and directing a program providing staff advice and assistance); managerial interest demonstrated by the performance of work assignments in a manner which clearly indicates awareness of managerial problems and the ability to solve them; completion of educational or training courses in management accompanied by the application of principles learned to work assignments; management's observation and evaluation of the applicant's leadership and managerial capabilities; success in trial assignments involving managerial and/or administrative tasks.
- Satisfactory completion of all academic requirements for a bachelor’s degree in computer science or in management information/management decision science or in another major including completion of course work comparable to a major in either of these fields from an accredited college or university may be substituted for six (6) months of IS Experience.
- Satisfactory completion of all academic requirements for a master’s degree in computer science from an accredited university may be substituted for one and one-half (1-1/2) years of IS Experience.
- Satisfactory completion of all academic requirements for a doctor’s degree in computer science from an accredited university may be substituted for two and one-half (2-1/2) years of IS Experience.
- Excess Supervisory Experience of the types and quality described above may be substituted for IS Experience on a month-for-month basis.
- Excess Administrative Experience must have demonstrated responsibility for assisting in all aspects of the overall administration of an information processing program including management planning, policy-making as well as work processing. Such experience must have included overall technical guidance and leadership and the responsibility for planning, directing, and coordinating the activities of the assigned operation and active participation in administrative functions such as (1) program evaluation and analysis, (2) development of the budget and its justification; and (3) policy formulation and implementation may be substituted for the required IS and/or Supervisory Experience on a month-for-month basis.
- Education: Graduation from an accredited college or university. Prefer BSCS, BSEE, BSEECS or BS in Telecommunications.
- At least four years of experience in the management of information systems and staff, preferably in hospital or healthcare environment and in a distributed corporate system structure.
- At least two years experience in information systems project management.
- At least two years hands-on technical experience in installation, operations, and maintenance of telecommunications, WAN, and LAN equipment.
- At least two years of hands-on technical experience in applications systems, data management systems installation, maintenance, and operations.
- Excellent communication skills with technical and non-technical personnel.
- Demonstrated ability to work at multiple levels – from hands-on end user technical support to strategic planning for the regional facilities.
- Hands on experience on Microsoft software.
Working Conditions: The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems. This position may entail after hours and night shifts due to network upgrades and installations. Applicants must be physically able to perform, efficiently and effectively, the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily. May be subject to long and irregular hours. Must be available to work at Kona Community Hospital and Kohala Hospital.
HOW TO APPLY: If you are interested in this position, just click on the link "APPLY NOW". You will be prompted to create your online account or access to your existing account.
Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4162, (Voice/TT), Toll Free (800) 845-6733, e-mail: email@example.com or visit our website at www.hhsc.org. Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.
QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.
MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.
CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation. VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.
PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.
PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.
CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.
STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.