Job Description

The Director of Applications provides leadership and direction and assumes responsibility for the completion of major projects; performs or oversees all or most of the systems development life cycle and ongoing administration functions, including needs analysis, technology and software assessment, project planning and management, system installation, implementation and testing, conversion and production status, technical and procedural documentation, user training, and post implementation assessment and administration.

This position is responsible for providing leadership and direction and supervision to Applications staff for which this position is responsible.

DATE POSTED:  01/17/2014
LOCATION: Hawaii Health Systems Corporation (HHSC), Honolulu, Hawaii

A. Application Support 30%

  1. Manages and provides leadership of projects involving large-scale, complex and highly analytical tasks.
  2. Supervise, assign, review and participate in the work of subordinates in assigned unit.
  3. Analyze and recommend procedures consistent with departmental directives, policies and regulations that are developed by high-level management staff
  4. Develop and monitor departmental budget.
  5. Provide advice and recommendations to meet user needs.
  6. Manage complex systems; lead and schedule multiple projects; plan, analyze and design new systems; develop enhancements to systems; analyze procedures; develop conversion plans; move data from one system to another; provide user training.
  7. Monitor and review work in progress, providing technical assistance and guidance.
  8. Review testing, implementation, and ongoing application systems operations and maintaining data integrity.
  9. Manage and monitor progress of contractors and vendors; facilitate contract payments; participate in the request for proposal process and re-negotiate amendments; resolve problems.
  10. Develop and implement new systems to support departmental activities; set scope, boundaries, and objectives for system functions and interfaces based on departmental needs.
  11. Analyze and evaluate existing systems for cost effective and efficient operation and recommend modifications; prepare feasibility studies; monitor technical design in relation to system changes; gather requirements and general information regarding user’s business needs in relations to new developments or enhancements.
  12. Identify opportunities for improving processes through automation; prepare proposals to develop new systems or enhancements to existing systems, conduct feasibility studies.
  13. Determine allocation of resources and installation schedules; determine operating characteristics and requirements; monitor and report progress of work.
  14. Assure proper planning, engineering, documentation, installation and testing of systems to meet end user requirements; manage system maintenance activities.
  15. Perform related duties and responsibilities, as assigned.
B. Project Management 30%
  1. Analyze and evaluate existing complex systems for cost effective and efficient operation and recommend modifications; prepare feasibility studies, monitor technical design in relation to system changes.
  2. Identify opportunities for improving processes through automation; prepare proposals to develop new systems or enhancements to existing systems.
  3. Determine allocation of resources and install schedules.
  4. Assure proper planning, engineering, documentation, installation and testing of systems to meet end user requirement; manage system maintenance activities.
  5. Prepare budgetary cost estimates and develop project implementation proposals, documentation and scheduling; write technical specifications and request for proposals.
C. Regional IT Liaison 20%
  1. Meet with Regional IT staff regularly to provide guidance, assistance and coordination of overall IT planning, project management, standards and procedure development.
  2. Assist in the following: review plans and coordinate software and application services; oversee the request for proposal process; oversee the application maintenance; along with the TSD Director, plan and coordinate equipment needs; research, evaluate and test software products; coordinate enterprise wide purchases.
  3. Provide project management for regional and enterprise IT initiatives.
  4. Maintain records; performs quality assurance, and audits service requests.
D. Supervisory and Management duties 20%
  1. Supervises and manages the assignments of the project team by providing clarification, interpretation and guidance to ensure corporate and regional deadlines are met.
  2. Recommends personnel needs, changes, and actions (i.e., disciplinary, re-assignment of duties, training needs, management of staff, etc.) to the Chief Information Officer.
  3. Informs subordinates of changes affecting the projects and goals of the department and HHSC.
  4. Responsible for the completion of the employee performance evaluations and required to meet with employee on a regular routine basis to discuss performance goals, issues and improvement plans.
  5. Ensures compliance with relevant HHSC policies, procedures, and guidelines.


Education Requirement:A Bachelor's degree from an accredited university or college or equivalent work experience.

Specialized Experience: Should have (5) years general experience with function pertaining to managing information systems projects, applications, strategic planning, quality control support, managing end-user functions including training and support or relevant operational experience.  Three (3) years management information experience in a hospital setting.


  • Knowledge of: Practices and techniques of supervision and of project management; training techniques; interactive and macro-based applications; automated help-desk systems, techniques of P/C, midrange, e-mail, LAN and WAN problem resolution.
  • Ability to: Manage and direct workers including the ability to provide counseling and mediation; communicate effectively both orally and in writing; communicate clear expectation to subordinates and motivate them to perform effectively; establish and maintain good working relations with department personnel, staff, vendors, peer, and management; understand and learn a variety of business procedures and processes; develop new approaches and solutions outside of existing theories and principles; engage in high level consulting; advise and interpret policies, procedures and standards, prioritize requests for services. Communicate technical and application related concepts to a broad range of technical and non-technical staff.

Work will be performed in an office setting, utilizing automation and telecommunications equipment. Incumbent will be required to attend numerous meetings at locations throughout Oahu and throughout the State of Hawaii, and potentially the mainland United States. Travel will require occasional overnight stays of one or more days out of town, or out of state. Light lifting and carrying of papers and books up to fifty pounds will occasionally be required. Occasionally and on short notice throughout the year incumbent will be required to work long, additional hours in the evenings and on weekends and holidays.

Note: Exceptions may be granted as deemed appropriate in determining qualifications.

To apply for this position, please submit an on-line application by clicking on the APPLY NOW link and also indicate your SALARY REQUIREMENT and CONTACT INFORMATION FOR 3 WORK REFERENCES.  Please submit your resume to

HOW TO APPLY: If you are interested in this position, just click on the link "APPLY NOW". You will be prompted to create your online account or access to your existing account.  Also you can submit your resume to

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4162, (Voice/TT), Toll Free (800) 845-6733, e-mail: or visit our website at Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager.  Applications for announcements with a deadline date must be on file no later than the last day to file applications.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position.  Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position.  Provide a detailed description of your duties and responsibilities.  If you worked on a part-time basis, indicate the average number of hours worked per week.  Please note that experience will be based on a 40-hour workweek. Note:  We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.  

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness.  Only those applicants that are scheduled for an interview with the hiring manager will be contacted.  Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN'S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position.  Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply.  The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis.  Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice.  The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.  The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee.  Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request.  If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted.  Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals.  The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection.   If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

    Contact Information

    The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue Honolulu, HI 96816.
    For additional information, call (808) 733-4162 or Toll-free (800) 845-6733  (TTD/TTY) or e-mail


    Date Posted:
    Hawaii Health Systems Corporation - Corp Site
    Honolulu, Hawaii
    Education Level:
    4-Year Degree
    Required Travel:
    Information Services
    Relevant Experience:
    5-10 Years