SALARY: $2813/month (SR15; BU03)
LOCATION: Hawaii Health Systems Corporation, Honolulu, Hawaii
Must be available to work on a rotating shiftwork, including holidays, evenings and be on call (standby) as required.
Major Duties & Responsibilities:
A. User and Management Liaison 60%
- Under general supervision, assist users in the day to day operations including troubleshooting application operational problems, determining possible options and coordinating with all impacted users and other IS staff on solutions.
- Under general supervision, communicates current and ongoing research and findings, project status and reporting of various other IS activities via oral and written reports to appropriate user and management personnel.
- Follows established guidelines in the analysis and coordination of standardization of applications and controls of Hawaii Health Systems Corporation to optimize maintenance costs and enhance training and reporting compatibility.
- Follows established guidelines in the planning and implementation of IS policies and procedures to meet The Joint Commission standards.
B. Maintenance 20%
- Assists in establishing guidelines with plans for the updates and maintenance of applications software systems and interfaces to current accepted release/version levels.
- Assists in the coordination of users for training, documentation and controls.
- Assists in updating training materials and operations manuals for respective software applications with assistance from respective application users.
- Operates, maintains and manages the day-to-day computer system operations that consist of HHSC host systems (AS/400 and other servers), online terminals, management of batch system processes, and network connections within the HHSC Operations Center and to the Wide Area Network.
- Monitors system and network status to ensure continued operations and availability of information technology resources. When alerted of a problem, resolve the problem or notify appropriate personnel.
C. General Responsibilities 10%
- Follow established guidelines in the preparation and maintains user documents including application policies and procedures for operations, programming and standards.
- Follows established guidelines in the coordination of plans and projects for sharing information with other Regional facilities.
- Assist in the preparation of other documents to communicate the status of the various IS projects to the various facilities.
D. Other Duties 10%
- Communicates and interacts with staff in a way that is perceived as positive, supportive, courteous and professional.
- Assists in the implementation and enforcement of I.S. policies and procedures to meet corporate and accreditation standards.
- Reports incidents and unusual occurrences according to department policies.
- Assures that all equipment necessary for providing services are readily available and in working order. Performs other duties as assigned.
Education:Graduation from high school or GED.
Specialized Experience: Experience in an Information Systems operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:
- networking equipment (i.e., modems, line drivers);
- various mini and micro computer application programs (i.e., word processing, database, spreadsheets, electronic mail); and
- peripheral equipment (i.e., laser printer, disk drives, UPS – uninterruptible power supply).
Substitution of Education for Experience:
- Successful completion of a two (2) year degree (i.e., Associate’s Degree) from an accredited technical school, college or university in Computer Science or Information Technology/Electronics/Networking Technology or related field may be substituted for the minimum qualification requirements of the IS Support Technician I class.
- Successful completion of a certified program (i.e., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (i.e., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for the minimum qualification requirements of the IS Support Technician II class.
- A Bachelor’s degree in Computer Science, Information Technology/Electronics/Networking Technology or a related field or comparable major from an accredited college or university will be deemed to have met all the requirements for the IS Support Technician II class.
Knowledge of: Components and functions of mini/micro, mainframe, network and other computer systems; variety of mini/micro, mainframe, network and other computer software programs; program testing methods and procedures on a mini/micro, mainframe, network and other computer systems; and operation of a computer console workstation.
Ability to: Manage, operate, monitor and maintain computer resources which includes mini/micro, mainframe, network, and other computer systems, application software and peripheral devices; assess system problems and take corrective action; instruct and assist users in the application of a variety of micro computer software programs; write and edit procedure language; follow oral and written instructions; maintain effective working relationships with others; and recognize position limitations and refer matters to a IS specialist when situations deviate from established procedures or in instances in which normal or usual methods cannot be used.
Ability to install and maintain personal computer hardware and software applications in accordance with established procedures/instructions. Analytical skills related to solving problems in time critical situations, particularly where relations must be maintained with potentially irate systems users. Ability to provide effective on-site and telephone support services to users in the diagnosis (e.g., user error, system error, network problems, printer problems, etc.) and resolution of user problems. Ability to take action with limited guidance in agreed to areas of responsibility in a calm and rational manner, particularly where the service delivery requirements must be maintained in a time sensitive situation. Interpersonal skills should be at a level to function well in a wide range of administrative, management, and patient care environments and maintain a strong image of professional discipline. Recognize position limitations and refer matters to a Information Systems Specialist when situations deviate from established procedures or in instances in which normal or usual methods cannot be used.
WORKING CONDITIONS: The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.
HOW TO APPLY: If you are interested in this position, just click "APPLY NOW" to login to your MyAccount section or to register for your free account. A copy of your resume must be submitted/emailed to firstname.lastname@example.org.
Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4162, (Voice/TT), Toll Free (800) 845-6733, e-mail: email@example.com or visit our website at www.hhsc.org. Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.
QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.
MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.
CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.
VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.
PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.
PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.
CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.
STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.