INFORMATION TECHNOLOGY SPECIALIST I, II, or III

DATE POSTED: 8/24/2022

POSITION TITLE: INFORMATION TECHNOLOGY SPECIALIST I, II, or III

RECRUITMENT NO:

HHSC 07-22 Information Technology Specialist I (Permanent, Full-Time); $3,708 per month (SR16, Step C; BU13)

HHSC 08-22 Information Technology Specialist II (Permanent, Full-Time); $4,012 per month (SR18, Step C; BU13)

HHSC 09-22 Information Technology Specialist III (Permanent, Full-Time); $4,337 per month (SR20, Step C; BU13)

JOB LOCATION: HAWAII HEALTH SYSTEMS CORPORATION (HHSC) – Corporate IT, Honolulu, HI

JOB DUTIES:  The HHSC Operations Center is located in Leahi Hospital, Honolulu, Hawaii and serves as the Corporate Data Center and Corporate Help Desk. The function of the Corporate Data Center is to provide integrated, computer-assisted recording, classifying summarizing and transmitting, storing, and retrieving of clinical and management information. The Help Desk acts as the liaison between the Information Technology (IT) Department and the users of the automated systems of the HHSC facilities and the HHSC Information Technology Department.

The Operations Center maintains and operates the central host systems and servers for HHSC on a 24-hour a day, 7 day a week basis.  The HHSC Operations Center is responsible for monitoring all central host systems, including applications and interfaces, security, performance monitoring, network monitoring, job control, and provides after hours support.

This position serves as a helpdesk support analyst and as the liaison between the Information Technology Department and the users of the automated systems of the HHSC facilities and the HHSC Information Technology Department.  This position is located in the HHSC IT Department. Must be available to work rotating shift-work (Days, Evenings and Nights), including holidays, weekends, and on call (standby) as required.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION:  Bachelor’s degree from an accredited four (4) year college or university.

Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis.

The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.

EXPERIENCE REQUIREMENT:  Except for the substitutions provided below, applicants must have had the types of experience described in the statements immediately following, and in the amounts shown below:

SPECIALIZED EXPERIENCE: Progressively responsible work experience in information technology which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems.

Information Technology Specialist I: No specialized experience required for this level.

Information Technology Specialist II: One half (6 months) year of progressively responsible specialized work experience in information technology.

Information Technology Specialist III: One and one half (1-1/2) years of progressively responsible specialized work experience.

SUBSTITUTIONS ALLOWED: 1) Possession of a bachelor’s degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience. 2) Partial completion of a master’s degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience. 3) Possession of a master’s degree in computer science from an accredited college or university may be substituted for one and one-half (1-1/2) years of the required Specialized Experience. 4) Possession of a Ph.D in computer science from an accredited college or university may be substituted for two and one-half (2-1/2) years of the required Specialized Experience. 5) Excess staff specialist and/or supervisory experience of the types and quality described above may be substituted for specialized experience on a year-for[1]year basis. 6) Excess technician experience comparable to an Information Technology Support Technician II or higher or comparable positions may be substituted for education on a year for year basis

Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant’s overall experience must have been of such scope and level of responsibility as to conclusively demonstrate the ability to perform the duties of the position for which is being considered.

CERTIFICATIONS:  MCITP, Microsoft Office, VCA-DT, ITIL, a+, or Network+ preferred.

LICENSE:  None required.

DESIRED EDUCATION/SKILLS:  A bachelor’s degree in computer science or management information systems from an accredited college or university.  Three (3) years’ experience in a Microsoft desktop and server environment; experience with Windows XP, Windows 7, and mobile device a plus.  Experience resolving end user issuers via remote software a plus. At least 1 year in a healthcare or healthcare support facility.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:  The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.  Position also requires a full range of movement to lead and assist in occasional installation of cables, PCs and other electronic equipment in various facilities.

Hawaii Health Systems Corporation are Nicotine Free

An Equal Opportunity Employer

ALL JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

To apply for this job email your details to jobs@hhsc.org