INFORMATION TECHNOLOGY SPECIALIST III (PC SUPPORT); POS NO. 58362; REC NO. HHSC 1217

Hawaii Health Systems Corporation

DATE POSTED: July 6, 2017

POSITION NO: 58362

JOB STATUS: Permanent/Full-Time

SALARY: $3,989 – $5,911, month (SR-20, Step C – M)

LOCATION:  Hawaii Health Systems Corporation (Maui)

I.  MAJOR DUTIES AND RESPONSIBILITIES

A.  User and management liaison                                                        40%

    1. Provide assistance to all users in the day to day operations including troubleshooting operational problems, determining possible options and coordinating with all impacted users and other I.T. staff on solutions.

    2. Communicates current and ongoing research and findings, project status and reporting of various other I.T. activities via oral and written reports to appropriate user and management personnel.

    3. Assists in the analysis and coordination of standardization of information systems and controls within the HHSC facilities to optimize maintenance costs and enhance training and reporting compatibility.

B. Systems Analysis and Implementation                                   20%

    1. Works with users and other systems analysts to provide the most efficient and reliable analytical support and service to HHSC facilities and their user departments through the functional application and technical components that make up the Hospital Information System.

    2. Assists in the development and implementation of technical solutions to various business problems based on existing and future network infrastructure and related systems to meet functional user requirements.

    3. Coordinates and assists in the implementation of information technology hardware and software solutions including installation, configuration, testing, training, documentation and controls to insure secured and proper functioning of the systems.

    4. Analyzes, plans and develops hardware and software systems for the corporation information technology systems. Complies and enforces the administration of corporate policies and procedures.

    5. Coordinates the installation and maintenance of information technology hardware and software with vendors and hospital personnel.

    6. Works with respective hardware and software vendors and facility IT departments to design, develop and modify information technology systems.

    7. Develops operational and training materials and coordinates training of users for their respective software applications.

C.        Maintenance                                                                                  20%

    1. Assists with plans for the updates and maintenance of information technology hardware and software systems to current accepted release/version levels.

    2. Performs day to day monitoring and system administration of the corporate information systems.

    3. Generates and updates training materials and operations manuals for respective hardware, software and system administration applications.

    4. Assists in the planning, implementation and enforcement of I.T. policies and procedures to meet corporate and accreditation standards.

D.        General responsibilities                                                           20%

    1. Prepares and maintains documents including policies, procedures and logs for operations, network, server and programming standards.

    2. Assists, evaluates and coordinates plans and projects for sharing information with other HHSC facilities.

    3. Assists in the review and evaluation of the information technology systems and its components.

    4. Other duties as assigned to support the mission of HHSC.

II.  EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

A.  Education:

Bachelor’s degree from an accredited four (4) year college.Excess experience of any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis.

B.  Experience:

One and one half (1-1/2) years of progressively responsible work experience in computer systems analysis, which involved the analysis and design of systems for electronic processing of data; or stored computer-programming experience which included participation in systems analysis.

C.  Certification – None required

D.  License – None required

III.  DESIRED SKILLS

A.  Education preferred – a bachelor’s degree in computer science or management information systems from an accredited college or university.

B.  Experience preferred – 3 years’ experience in specialized experience in computer systems analysis, which involved meeting users’ requirements through the analysis and design of network infrastructure for the electronic processing of data with preferably at least 1 year in a healthcare or healthcare support facility.

C.  Experience preferred includes experience and basic knowledge in the following environment and systems:

    1.  Experience in a LAN and WAN preferably in an environment which includes a minicomputer host
    2. Experience in installation, configuration, administration and support of network devices
    3. High level of competency with the installation and use of MS Office suite applications. 

D.  Experience preferred includes experience and basic knowledge in the following applications:

1. General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook.

2. General support application – MS Project, VISIO.

3. Other applications – Communications.

E.  Preferred hands on experience in the following activities:

    1. Troubleshooting and resolving user identified network problems.

    2. System software implementation and upgrades – load, modifications, test and cutover.

    3. Experience and a high level of competency in PCs including hardware configuration and installation.

    4. Experience in the generation of training manuals, operations manuals, newsletters and other I.T. associated documents.

IV.  WORKING CONDITIONS

The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems. Position also requires a full range of movement to lead and assist in occasional installation of cables, PCs and other electronic equipment in various facilities.

HOW TO APPLY:   For application Information, please click on the links below:

Internal Application (for eligible internal applicant or HHSC regular employees only (non-casual hire))

External Application (for external applicant)

For additional information, call (808) 733-4158 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.

Please complete our HHSC Employment Application form even if you are submitting your RESUME.

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org or visit our website at www.hhsc.org.

Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager.

Applications for announcements with a deadline date must be on file no later than the last day to file applications.  Applications received for positions with “Continuous Recruitment Until Needs are Met” will be accepted as long as there are vacancies.  Inactive/filled announcements will be taken off the HHSC website.

Important Information: 

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

Steps to an Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue, Honolulu, HI 96816.  For employment opportunities, please contact the (808) 733-4158 or email jobs@hhsc.org .  PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 733-4158 (TTD/TTY), OR Toll-free (800) 845-6733, OR EMAIL TO DISCUSS SPECIAL NEEDS IN APPLYING.

To apply for this job email your details to joloo@hhsc.org