INFORMATION TECHNOLOGY SPECIALIST V (Network Support); REC NO: HHSC 06-19 (PERMANENT, FULL-TIME)

Full Time
Permanent
Hawaii Health Systems Corporation - Corporate Office
Posted on September 23, 2019

DATE POSTED: 09/23/2019

POSITION TITLE: Information Technology Specialist V (Network Support)

RECRUITMENT NO: HHSC 06-19

POSITION STATUS: Permanent, Full-Time

POSITION LOCATION: Hawaii Health Systems Corporation (HHSC), Corporate IT, Honolulu, HI

SALARY RANGE: Negotiable (SR-24; BU:13)

JOB DUTIES: The Information Technology (IT/Technical Services) Department is responsible for the overall planning, analysis, development, improvement and evaluation of the Corporation’s information technology.

This position will serve as a network support analyst and act as the liaison between the Information Technology Department and the users of the automated systems of the Hospitals and the HHSC Information Technology Department. This position will be located in the HHSC IT Department.

MAJOR DUTIES AND RESPONSIBILITIES

Technical and Operational, 75%

Reports to the Network Connectivity Services Manager on the progress of information technology projects, and information systems management applications, utilities and toolsets.
Monitor and manage information technology systems to ensure proper operation. Systems to include, but not limited to:
- Corporate and regional MDF and IDF switches
- ASA firewall system
  - Firewall
  - L2L VPN
  - Client and clientless VPN
  - DMZs
  - IPS

Cisco WSA
Cisco Access Control Server system
Cisco Identity Service Engine (ISE)
Cisco Wireless APs and WLC
Network monitoring tools
HHSC wireless networks
Internet, WAN and regional routers and link load balancers

User and Management Liaison, 15%

Communicates current and ongoing research and findings, project status and reporting of various other I.S. activities via oral and written reports to appropriate user and management personnel.
Studies and assists in coordinating the standardization of software and controls within the hospitals to optimize maintenance costs and enhance training and reporting compatibility.
Assist in the planning and implementation of I.T. policies and procedures to meet Joint Commission standards.
Assists in the review and evaluation of the network.

General Responsibilities, 10%

Prepares and maintains user documents including software policies and procedures for operations, programming standards.
Assists, evaluates and coordinates plans and projects for sharing information with other hospital facilities.
Represents corporate office on the HHITS committee.
Other duties as assigned to support the mission of HHSC.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION: Bachelor’s degree from an accredited four (4) year college of university.

Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis.

The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically

EXPERIENCE: Three and one-half (3-1/2) years of progressively responsible work experience in information technology which involved the systems analysis, design programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems.

*For the IT Specialist IV and higher levels, at least one year of experience must be at the fully-competent level comparable to the IT Specialist III level in State government.

Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential.

SUBSTITUTIONS ALLOWED: 1) Possession of a bachelor’s degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required Specialized Experience.

2) Partial completion of a master’s degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience.

3) Possession of a master’s degree in computer science from an accredited college or university may be substituted for one and one-half (1-1/2) years of the required Specialized Experience.

4) Possession of a Ph.D in computer science from an accredited college or university may be substituted for two and one-half (2-1/2) years of the required Specialized Experience.

5) Excess staff specialist and/or supervisory experience of the types and quality described above may be substituted for specialized experience on a year-for[1]year basis.

6) Excess technician experience comparable to an Information Technology Support Technician II or higher or comparable positions may be substituted for education on a year for year basis.

SELECTIVE CERTIFICATION: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. In such positions, applicants may be restricted to those who possess the pertinent experience and/or training required to perform the duties of the position.

Departments requesting selective certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled.

CERTIFICATION: Cisco Certified Network Administrator preferred.

LICENSE: None required.

DESIRED SKILLS: At least three years of hands-on experience in the installation, operations, and maintenance of telecommunications, WAN, LAN, and WLAN equipment. At least one year of hands-on experience in an electronic communications environment. Excellent communication skills with technical and on-technical personnel.

WORKING CONDITIONS: This position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.

All Hawaii Health Systems Corporation are Nicotine Free

An Equal Opportunity Employer

ALL JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

Updated 10/14/19; 11/12/20; 8/20/21; 8/15/22

To apply for this job email your details to jobs@hhsc.org

HOW TO APPLY: For application information, please click on the link below:

Please complete our HHSC Employment Application form and submit with resume by mail to Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816 or E-mail at jobs@hhsc.org.

Applications available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816; hours are: 8:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue, Honolulu, HI 96816. For employment opportunities, please contact the (808) 733-4158, email jobs@hhsc.org or visit our website at https://www.hhsc.org/.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org.