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INFORMATION TECHNOLOGY SPECIALIST IV (GRAPHIC/WEB DESIGNER) Permanent; REC NO: HHSC 0519

Date Posted: June 17, 2019

 JOB TITLE: INFORMATION TECHNOLOGY SPECIALIST IV (GRAPHIC/WEB DESIGNER)

 RECRUITMENT NO: HHSC 0519

 JOB LOCATION: Hawaii Health Systems Corporation, Corporate Information Technology (IT) Department, located in Leahi Hospital, Honolulu, HI

 SALARY RANGE: $4,413 – $6,535 per mo (SR-22; Step C – M; BU: 13)

JOB DUTIES: The Information Technology (IT) Department is responsible for the overall planning, analysis, development, improvement and evaluation of the Corporation’s information technology. This position will serve as the Graphics/Web Designer and as the liaison between the Information Technology Department and users of the automated systems of HHSC facilities. This position is located in the IT department of the corporate office located in Leahi Hospital, Honolulu, HI.

MINIMUM QUALIFICATION REQUIREMENTS:

EDUCATION: Bachelor’s degree from an accredited four (4) year college or university.

GENERAL EXPERIENCE: Two and one-half (2-1/2) years of progressively responsible work experience in information technology which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems. Of the two and one-half (2-1/2) years of experience, the applicant must possess specialized experience involving professional work experience in graphic design, web design and interactive design.

CERTIFICATION/LICENSE: None required.

DESIRED SKILLS:

Education preferred – a bachelor’s degree in computer science or management information systems from an accredited college or university.

Experience preferred in WordPress, HTML, CSS, PHP web design and development.

Specialized experience preferred in computer systems analysis which involved the analysis and design of systems for electronic processing of data in a healthcare or healthcare support facility.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.

PATIENT ACCOUNT REPRESENTATIVE II (TEMPORARY); REC NO: HHSC 0419

Date Posted: June 5, 2019

JOB TITLE: PATIENT ACCOUNT REPRESENTATIVE II (TEMPORARY PART-TIME W/O BENEFITS)

RECRUITMENT NO: HHSC 0419

JOB LOCATION: Hawaii Health Systems Corporation, Maui Corporate Office located in Kahului, Hawaii.

SALARY RANGE: $17.66/hour

JOB DUTIES:  The Patient Account Representative II is responsible for collecting cash by working with all payors to ensure timely recovery of outstanding accounts receivables and processing of claims to ensure maximum reimbursement is received for services provided and working with patients/guarantors for collection of any self-pay monies Duties include billing, auditing and determining credit status, arranging for payments, processing accounts for collection agencies in accordance with established policies, posting of cash and adjustments, and other duties as assigned.

MINIMUM QUALIFICATION REQUIREMENTS:

 EDUCATION: High School Diploma or equivalent.

EXPERIENCE:

General Experience: Two (2) years of typing, stenographic, clerical work, cashiering, data input, customer service skills or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.

Specialized Experience: One (1) year of work experience performing medical billing and collections in a hospital, long term care facility, outpatient clinic or clinic setting; interviewing patients and/or responsible persons to secure financial information, arranging for method of payment and extension of credit, and determining financial status; reviewing accounts for delinquent payments and contacting payer to seek payment.

CERTIFICATION/LICENSE: None required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 

Employee must be physically able to perform efficiently and effectively, the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily.

 

 

SENIOR CONTRACTS MANAGER; REC NO: HHSC 03-19

DATE POSTED: 5/20/2019

JOB TITLE: SENIOR CONTRACTS MANAGER

RECRUITMENT NO: HHSC 03-19 (Permanent, Full-Time)

JOB LOCATION: Hawaii Health Systems Corporation (HHSC) – Corporate Office, Honolulu, HI

SALARY RANGE:  Negotiable (EM-05; BU: 35)

JOB DUTIES:  The Corporate Contract Management Department is under the Financial Division of the Corporate Office and is responsible for assuring the adequate provisioning of supplies, equipment, material, services and maintenance; including extensive procurement, contracting and purchasing functions, for the Corporate Office and system-wide contracts for the HHSC healthcare facilities.

This position serves as Senior Contract Manager and technical advisor to the HHSC Director of Contracts and Material Management. This position is responsible for providing acquisition guidance, advice, instruction, training, and recommendations. This position is also responsible for developing/implementing acquisition policies and procedures in support of the Corporate Office and collaboration with the HHSC healthcare regions.

MINIMUM QUALIFICATION REQUIREMENTS:

EDUCATION: Bachelor’s degree from an accredited four (4) year college of university.

Excess work experience as described under Specialized Experience, below, or any other responsible administrative, professional or analytical work experience which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. To be acceptable, the experience must have been of such scope, level and quality as to assure the possession of comparable knowledge, skills and abilities.

The education or experience background must also demonstrate the ability to write clear and comprehensive reports, scope of services/requirements and other documents; read and interpret complex written material; and solve complex problems logically and systematically.

EXPERIENCE:

Specialized Experience: Four and one-half (4-1/2) years of progressively responsible work experience which involved one or a combination of the following: professional work experience in the development and/or administration of contracts:

  1. Preparing specifications for bids and quotes and proposals or formal requests for proposals for complex, high dollar contractual services, construction and equipment which involved the application of professional judgement and analysis in determining contract terms and conditions and/or developing proposals to meet such requirements.
  2. Evaluating, developing, negotiating, or revising the content of proposals and/or contracts and/or requests for proposals or other solicitation documents.
  3. Monitoring and evaluating the performance of contracted parties to ensure compliance with the terms and conditions stipulated in the contracts.
  4. Participating in procurement strategic planning.

Supervisory Experience: Two (2) years of supervisory experience which included (l) planning and directing the work of others; (2) assigning and reviewing their work; (3) advising them on difficult problem areas; (4) timing and scheduling their work; and (5) training and developing them.

*For Senior Contracts Manager positions, administrative aptitude rather than actual administrative experience may be accepted. Administrative aptitude will be considered to have been met for this level when there is strong affirmative evidence of the necessary administrative aptitudes and abilities. Such evidence may be in the form of success in regular or special assignments or projects which involve administrative matters (e.g., in planning, organizing, promoting, and directing a program providing staff advice and assistance); managerial interest demonstrated by the performance of work assignments in a manner which clearly indicates awareness of managerial problems and the ability to solve them; completion of educational or training courses in management accompanied by the application of principles learned to work assignments; management’s observation and evaluation of the applicant’s leadership and managerial capabilities; success in trial assignments involving managerial and/or administrative tasks.

CERTIFICATION/LICENSE: None required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:  The position will work in an office environment with prolonged sitting. Occasional travel may be required to field activities for fact finding, activity review and determination of activity performance. The work is sedentary with occasional need to assist in transporting office supplies, relocating office equipment, etc.

 

EXECUTIVE SECRETARY; REC NO: HHSC 0219

Date Posted: April 25, 2019

JOB TITLE: EXECUTIVE SECRETARY

RECRUITMENT NO: HHSC 0219

JOB LOCATION: Hawaii Health Systems Corporation, Corporate Administration, Honolulu, HI

SALARY RANGE: Negotiable

JOB DUTIES: This position actively participates in the management of the Chief Operating Officer’s office by assuming full responsibility for the administrative and clerical details of the office.   The incumbent has regular access to the knowledge of confidential information relating to employer-employee relations, policy matters, programs, plans, etc. This position is also responsible for organizing and coordinating administrative matters for the attention of the Chief Operating Officer, and assists him/her in the overall administration of programs and operations. Considerable tact and judgment are required in dealing with such matters, and the handling of callers, visitors, other HHSC employees, the Governor and other elected officials, members of the Board of Directors, Executive Management Team, Physicians Advisory Group, news media, State Department Directors and their staff and members of the general public. This position will also provide administrative support to the Director of Government Relations and Community Affairs, and serves as a relief for the Executive Secretary for the CEO.

MINIMUM QUALIFICATION REQUIREMENTS:

General Experience: One-half year of work experience which involved performance of tasks outlined in the major duties and responsibilities which demonstrated the ability to read and understand oral and written instructions, and speak and write simply and directly.

Specialized Experience: In addition to the experience and abilities noted under General Experience, two years of experience and ability to perform secretarial-type tasks including, but not limited to the following: handling telephone inquiries, maintaining a system of files; making travel arrangements; composing correspondence; obtaining information from files; routing correspondence; reviewing outgoing correspondence for format, grammar, spelling, and typography; maintaining a log of pending work; proficiency with Microsoft Word (or equivalent), spreadsheets, and internet access and searches.

Secretarial Experience: In addition to the above General and Specialized Experience, three years of progressively responsible experience as an executive secretary which demonstrated the ability to perform secretarial duties including, but not limited to the following: (1) providing personal assistance to an administrator or executive by attending to the administrative details of an office; (2) having an overall awareness of the activities and administrative framework of a program/organization; and (3) exercising sound judgment.

CERTIFICATION/LICENSE: None required.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Incumbent must be physically able to perform efficiently and effectively the essential duties of the position. Disabilities in these and other areas will not automatically result in disqualification. Incumbent who demonstrates that he/she is capable of performing the essential functions of the position will not be disqualified under this section.

DIRECTOR OF GOVERNMENT RELATIONS & COMMUNITY AFFAIRS; REC NO: HHSC 0119

DATE POSTED:  02/07/2019

JOB TITLE:  Director of Government Relations & Community Affairs

RECRUITMENT NO:  HHSC 0119

JOB LOCATION:  Hawaii Health Systems Corporation – Corporate Office

SALARY RANGE:  Negotiable

JOB DUTIES: The Director of Government Relations and Community Affairs Director for the Hawaii Health Systems Corporation (HHSC) provides support to corporate and hospital management and the Board of Directors in the areas of legislative initiatives established by local, state, and federal government, special project development, and community stakeholder engagement and outreach.

Under the general direction of the CEO, the Director of Government Relations and Community Affairs is responsible for developing, planning, implementing, evaluating, and directing both intra and inter-organizational efforts which support the mission and vision of the public benefit corporation.

This position is located at the Corporate Office of HHSC and required to travel frequently to the Neighbor Island communities.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experiences may not be gained concurrently.  In addition, qualifying work experiences are based on a 40-hour week.

Education: Graduation from an accredited college or university with a Bachelor’s degree. A Master’s degree in healthcare administration, public relations or closely related field is preferred.

Experience: 5 – 7 years of experience in governmental relations, special projects, or community engagement, preferably in the health care field.  Additionally, prior experience with community affairs is also preferred.

Certification, Licensure:  None

Desired Knowledge, Skills, and Abilities:  Highly motivated, organized and able to work in a fast-paced, multitasked environment; excellent oral and written communication skills; demonstrated experience in establishing and maintaining relations with stakeholder; ability to determine internal and external environment priorities; and demonstrated experience working with multi-cultural environment.

 

CORPORATE IT SECURITY MANAGER; REC NO: HHSC 1118

DATE POSTED: December 10, 2018

JOB TITLE:  CORPORATE IT SECURITY MANAGER

RECRUITMENT NO: HHSC 1118

JOB LOCATION:  HAWAII HEALTH SYSTEMS CORPORATION – CORPORATE OFFICE

SALARY RANGE: NEGOTIABLE

JOB DUTIES: The Corporate IT Security Manager’s (CITSM) primary function is the design, oversight and ongoing management of the information security program, including policies, procedures, technical systems, and workforce training in order to maintain the confidentiality, integrity, and availability of data within the organization information systems framework. The CITSM’s role addresses electronic system architecture and functionality as it affects safeguards of Protected Health Information (PHI) and business information assets. The Corporate Office is located in Leahi Hospital, Honolulu, Hawaii.

MINIMUM QUALIFICATION REQUIREMENTS:  To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experiences may not be gained concurrently, In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION:  A Bachelor’s degree from an accredited university or college or equivalent work experience.

EXPERIENCE: Must have five (5) years general experience with functions pertaining to HIPAA, Privacy, and Confidentiality; functions as the IT Security Officer; managing security projects, strategic planning related to security and quality control support.   Three (3) years management information experience in a health care setting.

CERTIFICATION/LICENSURE:  Certification as a Certified Information Systems Security Professional is preferred.

INFORMATION TECHNOLOGY SPECIALIST; REC NO.: HHSC 1018

DATE POSTED: November 8, 2018

JOB TITLE:  INFORMATION TECHNOLOGY SPECIALIST I, II, III

RECRUITMENT NO: HHSC 1018

JOB LOCATION:  Hawaii Health Systems Corporation – Corporate IT

SALARY RANGE: INFORMATION TECHNOLOGY SPECIALIST I $3,488 PER MONTH (SR-16)

INFORMATION TECHNOLOGY SPECIALIST II $3,744 PER MONTH (SR-18)

INFORMATION TECHNOLOGY SPECIALIST III $4,079 PER MONTH (SR-20)

JOB DUTIES:  This position will serve as a helpdesk support analyst and as the liaison between the Information Technology Department and the users of the automated systems of the HHSC facilities and the HHSC Information Technology Department. This position will be located in the HHSC IT Department.  The Operations Center maintains and operates the central host systems and servers for HHSC on a 24-hour a day, 7 day a week basis.  The HHSC Operations Center is responsible for monitoring all central host systems, including applications and interfaces, security, performance monitoring, network monitoring, job control, and provides after hours support.  Vacancies may be permanent, temporary, full-time or part-time.  Must be available to work rotating shift-work (Days, Evenings and Nights), including holidays, weekends, and on call (standby) as required.

MINIMUM QUALIFICATION REQUIREMENTS:  To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experiences may not be gained concurrently,  In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION:  Bachelor’s degree from an accredited four (4) year college or university.  Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis.  The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.

EXPERIENCE:  ITS I – No Experience; ITS II – six (6) months; ITS III – one and one half (1- 1/2) years of progressively responsible work experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data; or stored computer programming experience which included participation in systems analysis.

CERTIFICATION:  MCITP, Microsoft Office, VCA-DT, ITIL, a+, or Network+ preferred.

LICENSE:  None required.

SUBSTITUTIONS ALLOWED:

  1. Possession of a bachelor degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required specialized Experience.
  2. Partial completion of a master’s degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience.
  3. Possession of a master’s degree in computer science fro an accredited college or university may be substituted for one and one-half (1- 1/2) years of the required Specialized Experience.
  4. Possession of a Ph.D in computer science fro an accredited college or university may be substituted for two and one-half (2- 1/2) years of the required Specialized Experience.
  5. Excess staff specialist and/or supervisory experience f the types and quality described above may be substituted for Specialised Experience on a year-for-year basis.
  6. Excess technician experience comparable to an Information Systems Technician II or higher or comparable positions may be substituted for education on a year-for-year basis.

INFORMATION TECHNOLOGY SPECIALIST V; REC. NO: HHSC 0918

DATE POSTED: October 16, 2018

JOB STATUS: Permanent, full-time

PAY RATE:  $4,968 – $7,354 per month; SR-24, Step C – M

JOB LOCATION: Hawaii Health Systems Corporation, Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

This position is responsible for supervising, overseeing and managing the day-to-day Operations Center. The Operations Center maintains and operates the central host systems and servers and provides user support for HHSC on a 24-hour a day, 7 day a week basis. The HHSC Operations Center is responsible for monitoring all central host systems, including applications and interfaces, security, performance monitoring, network monitoring, job control, and provides after hours support to the users of the automated systems. Must be available to work rotating shift-work (Days, Evenings and Nights), including holidays, weekends, and on call (standby) as required.

MINIMUM QUALIFICATION REQUIREMENTS

Education, Experience, Certification, Licensure:

Education: Bachelor’s degree from an accredited four (4) year college or university.

Experience: Three and one-half (3-1/2) years of progressively responsible work experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data; or stored computer programming experience which included participation in systems analysis. At least one year of the specialized experience must be at the fully-competent level comparable to the Data Processing Systems Analyst III level in the State government.

Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects; by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist; by completion of training courses in supervision accompanied by application of supervisory skills in work assignments; or by favorable appraisals by a supervisor indicating the possession of supervisory potential

Certification – MCITP, Microsoft Office, VCA-DT, ITIL, a+, or Network+ preferred.

License – None required.

DESIRED SKILLS

  1. Education preferred – a bachelor’s degree in computer science or management information systems from an accredited college or university or equivalent.
  2. Experience preferred – 5 years’ experience in specialized experience in computer systems analysis and design of systems for electronic processing of data. Must possess supervisory aptitude and at least 2 years in a healthcare or healthcare support facility (preferred).
  3. Experience preferred includes experience and basic knowledge in the following environment and systems:
  • Experience granting user access request in a multiple-facility environment is highly desirable.
  • Experience and a high level of competency in Active Directory.Experience preferred includes experience and basic knowledge in the following applications:

D. Experience preferred includes experience and basic knowledge in the following applications:

  • General MS Office Professional Application software – Word, Excel, PowerPoint, Access, Outlook, SQL.
  • General support applications – MS Project. VISIO

E.  Preferred hands on experience in the following activities:

  • Troubleshooting and resolving user identified software problems.
  • Experience in the generation of training manuals, operations manuals, newsletters and other I.T. associated documents.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems. Position also requires a full range of movement to lead and assist in occasional installation of cables, PCs and other electronic equipment in various facilities.

HOW TO APPLY:  For application information, please click on the link below:

Please complete our HHSC Employment Application form and submit with resume by mail to Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816 or E-mail at jobs@hhsc.org.

Applications available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816; hours are: 8:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager.  Applications for announcements with a deadline date must be on file no later than the last day to file applications.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue, Honolulu, HI 96816.  For employment opportunities, please contact the (808) 733-4158, email jobs@hhsc.org or visit our website at www.hhsc.org.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org.

ADMINISTRATIVE ASSISTANT; POS. NO: 109714; REC. NO: HHSC 0818

DATE POSTED: October 1, 2018

POSITION NO: 109714

JOB STATUS: Exempt, Full-Time, w/ Benefits

PAY RATE:  Negotiable

JOB LOCATION: Hawaii Health Systems Corporation, Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

This position actively participates in the management of the Chief Information Officer (CIO)’s office by working closely with all areas of IT: Technical Services Division, Project Management Office, Training, Clinical Services, Business Services Division, Operations, Meaningful Use and Business Intelligence Division at HHSC.   The incumbent has regular access to knowledge of confidential information relating to employer-employee relations, policy matters, programs, plans, etc.  This position is also responsible for gathering and collecting IT data for the attention of the CIO as required. Considerable tact and judgement are required in dealing with such matters, and the handling of callers, visitors, other employees and officials, members of the Board of Directors, Executive Management Team, news media, and members of the general public.

MAJOR DUTIES AND RESPONSIBILITIES

Administrative Support Duties (90%)

  1. Works with IT Directors and managers to review, interpret, and analyze project requirements for potential impact on operational areas and prepares recommendations in the project plans.
  2. Gathers data, evaluates, develops and recommends appropriate project support required for projects in accordance with project objectives.
  3. Coordinates the communication and ongoing status reporting of projects.
  4. Assignments involve instruction and indoctrination in such tools and techniques of project management analysis as documentation procedures and control, project development/documentation and reports management.
  5. Reviews simple project requests; provides guidance and assistance in developing their requirements. Ensures requests include adequate justification, are accurate, and the overall budget is identified, is cohesive and estimates are relatively accurate. For more complex project request, receives supervision and support from the supervisor.
  6. Prepares outlines, schedules, and other data relating to project management.
  7. Assures that all pending materials are on time and deadlines are being met. Compiles and arranges material according to priorities and activities; and interprets CIO’s instructions to Corporate staff.
  8. Greets and ascertains the purpose of callers and assists them in their business by explaining policies and procedures, directing them to the appropriate staff. Receives and screens telephone calls, determines action needed, makes appointments, provides information or material as requested or redirects inquirer to appropriate person; takes messages or writes a report of the situation for further action or follow-up by appropriate Corporate staff.
  9. Observes need for administrative or procedural notices and instructions; prepares drafts of necessary issuance; and distributes and explains notices and instructions to appropriate staff.
  10. Communicates and deals directly with Corporate staff, private agencies, out-of-state telephone inquires during the absence of the CIO or designee on routine matters for completing various tasks assigned by the CIO.
  11. Interprets policies, rules and regulations, office practices and procedures for Corporate offices and/or redirects inquires to proper sources. May deal directly with Corporate staff officers, State Departments, outside agencies, as appropriate.
  12. Reviews materials, reports and other communications relating to general administrative matters submitted to the Corporation and makes recommendations for their disposition. Gather necessary information and background data needed to answer letters and requests.  Review outgoing communications for consistency with the objective, policies, and procedures of the Corporation.
  13. Prepares correspondence on non-policy level on own initiative.
  14. Performs other duties as assigned.

Other Duties (10%)

  1. Maintains confidential files. Files of confidential nature are kept in the appropriate office(s).
  2. Performs a variety of other duties as required/assigned.

MINIMUM QUALIFICATION REQUIREMENTS ARE

Education, Experience, Certification, Licensure:

  1. Education: Graduation from an accredited college or university with a bachelor’s degree.
  2. Experience: Three (3) years of progressively responsible typing, stenographic and/or substantive clerical work experience which demonstrated possession of the ability to perform duties including, but not limited to the following:  (1) providing personal assistance to an administrator or executive by attending to the administrative details of an office; (2) having an overall awareness of the activities and administrative framework of a program/organization; and/or (3) exercising sound judgment.  Working in an IT environment is preferred. Relevant substitutions allowed.
  3. Certification/License: None required.

KNOWLEDGE AND ABILITIES

  1. Knowledge of: Administrative principles and practices applicable to HHSC; basic organization of State government, the interaction of HHSC and State agencies, and the legislative process; office practices and procedures; basic trends and current developments in general management methods and procedures; research and statistical methods and techniques. Proficiency in using IT office machines, MS Office, Word, Outlook, using scheduling function, Excel & PowerPoint.
  2. Ability to: Analyze facts and draw general conclusions there from; recognize and distinguish pertinent details; gain cooperation of and cooperate with others; plan, organize and carry out a very broad and complex range of clerical functions; organize, assign, direct and review the work of others; develop and skillfully apply a working knowledge of the organization and the programs of HHSC; work effectively under frequent interruptions and changing requirements, and handle continual office emergencies; direct the maintenance of confidential files and records including those relating to employer-employee relations; understand and follow directions; observe, establish and maintain effective relationships with supervisors, employees and others; visualize effect of changes recommended; use tact and sound judgment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Incumbent must be physically able to perform efficiently and effectively the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to communicate satisfactorily. Disabilities in these and other areas will not automatically result in disqualification.  Incumbent who demonstrates that he/she is capable of performing the essential functions of the position will not be disqualified under this section.

Incumbent will be required to attend numerous meetings in the Honolulu office, at locations throughout Oahu and throughout the State of Hawaii, and potentially the mainland United States.  Travel will require occasional overnight stays of one or more days out of town, or out of state.  Occasionally and on short notice throughout the year incumbent will be required to work long, additional hours in the evenings and on weekends and holidays.

HOW TO APPLY:  For application information, please click on the link below:

Please complete our HHSC Employment Application form and submit with resume by mail to Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816 or E-mail at jobs@hhsc.org.

Applications available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816; hours are: 8:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager.  Applications for announcements with a deadline date must be on file no later than the last day to file applications.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue, Honolulu, HI 96816.  For employment opportunities, please contact (808) 733-4158, email jobs@hhsc.org or visit our website at http://www.hhsc.org.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org.

DIRECTOR OF IT OPERATIONS; POS. NO: 109441; REC. NO: HHSC 0718

DATE POSTED: September 25, 2018

POSITION NO: 109441

JOB STATUS: Exempt, Full-Time w/ Benefits

PAY RATE: Negotiable

JOB LOCATION: Hawaii Health Systems Corporation – Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

The Director of IT Operations provides direct ongoing supervision and leadership to the Corporate Data Center and Help Desk sections and oversees the Business Intelligence Division, and assumes responsibility for completion of major projects. This position has the responsibility for ensuring that quality services are provided to HHSC IT Department’s customers and that appropriate levels of information security are utilized throughout HHSC based on HIPAA/HITECH and other regulations specific to information management controls.  This position is intended to fulfill the addressable HIPAA security requirement of a Chief Information Security Officer responsible for developing and monitoring practices to ensure HHSC’s information is secure from unauthorized access, protected from inappropriate alternation, physically secured, and is available to authorized users in a timely manner.

MAJOR DUTIES AND RESPONSIBILITIES

Management and Leadership Duties (90%)

Help Desk and Corporate Data Center

  1. Manages overall operations of the Help Desk and Corporate Data Center sections, oversees a team who addresses technical and IT support requirements and resolves IT-related issues of the entire workforce of HHSC in a timely manner.
  2. Monitors customer service reports and identifies potential customer service problems and seeks immediate resolutions. Develops an effective and workable framework for managing and improving customer IT support in the organization.
  3. Produce weekly and monthly reporting on key Help Desk services and drives improvements to key Service Desk services.
  4. Provide routine feedback and best practices to Help Desk leadership.
  5. Collaborates with internal resources and vendor partners to ensure the Help Desk is up to date on knowledge and changes in the environment.
  6. Ensures that all requests or escalations are handled in an appropriate timeframe.
  7. Develop and ensure that all contracted/agreed service levels are met for each element of service(s) delivered.
  8. Pro-actively drive and implement service improvements, innovation and efficiencies into the Help Desk and other support teams.
  9. Own and manage financial and operations metrics as it relates to the Help Desk and Corporate Data Center operations.
  10. Work in a highly matrixed environment and be able to manage third party service providers, coordinate activities across multiple providers and have strong communication skills.
  11. Responsible for managing the system wide budget for the Help Desk and Corporate Data Center operations.

Business Intelligence Division

  1. Manage overall operations of the Business Intelligence Division who primarily manage the Hospital Information System transactional, data warehouse and metadata repository databases as well as manage business intelligence semantic layers in order to develop, document, and support standardized and/or customized reports for HHSC information systems applications.
  2. Ensure data integrity and security within the data repositories supporting business intelligence.
  3. Provide routine feedback and best practices to Business Intelligence staff.
  4. Collaborates with Clinical and Financial application teams to validate all changes made to new reports and/or processes that conform to HHSC development life cycle (SDLS), IT policies and quality standards.
  5. Works collaboratively with CIO to develop strategic plans and resolutions that align with the overall goals and direction for HHSC.

Supervisory and Other Related Duties (10%)

  1. Performs performance evaluations and recommends personnel actions in areas of performance, evaluation, training, selection and disciplinary measures. Ensures that appropriate policies and procedures are followed by subordinates.
  2. Develops, enforces, and monitors all reporting department policy and procedures and enforces compliance with approved HHSC policy and procedures.
  3. Develops a relationship of communication and trust with business stakeholders.
  4. Assists, evaluates and coordinates plans and projects for sharing information with other HHSC facilities.
  5. Perform related duties and responsibilities, as assigned.

MINIMUM QUALIFICATION REQUIREMENTS

Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

Education, Experience, Certification, Licensure:

Education:  A Bachelor’s degree from an accredited university or college or equivalent work experience.  A degree in computer science, management information system, electrical engineering or a closely related field is preferred.

Experience:  Five (5) years’ experience in one or more of the following areas, with demonstrated progression of responsibilities in IT operations management and Service desk / help desk management.  Of the five (5) years’ experience, three (3) or more years of management or leadership experience including people and budget responsibility is required.  One (1) year of experience in Business Intelligence report development.

Certification – None

Licensure – None

Knowledge of:  Advanced functions for the core hardware and software components that comprise complex large systems or enterprise networks.  Analysis and evaluation techniques to plan, design, integrate, implement, maintain and troubleshoot large complex systems or networks across similar and dissimilar technology platforms; practices of supervision, project management and training; intranet and Internet technologies and supporting an infrastructure for an Electronic Medical Record system and disaster recovery.  Customer service principles, evaluation approaches, and tools.

Ability to: Determine the systems or networking requirements to plan for or enhance the core information systems needs for the Enterprise system or network; communicate effectively; manage and direct a group of workers; advise and interpret policies, procedures and standards. Plan, develop, measure and manage projects through business requirements analysis and operational management. Communicate effectively with both technical staff as well as non-technical customers.  Strong issue and conflict resolution skills.

Experience preferred includes experience and basic knowledge in the following environment and systems:

  1. Working knowledge of Relational Database Systems used in both Online Transactional Processing as well as Data Warehousing such as SQL (Structured Query Language)-Server, Oracle, DB2 and AS400.
  2. Understanding or working knowledge of data query tools such as ANSI SQL, T*SQL, PL/SQL.
  3. Experience in database reporting and Business Intelligence tools such as Crystal Reports, SQL-Server Reporting Services, Oracle Business Intelligence, SAP Business Objects.

WORKING CONDITION/PHYSICAL REQUIREMENTS

Work will be performed in an office setting, utilizing automation and telecommunications equipment. Incumbent will be required to attend numerous meetings, at locations throughout Oahu and throughout the State of Hawaii, and potentially the mainland United States.  Travel will require occasional overnight stays of one or more days out of town, or out of state.  Light lifting and carrying of papers and books up to fifty pounds will occasionally be required.  Occasionally and on short notice throughout the year incumbent will be required to work long, additional hours in the evenings and on weekends and holidays.