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PRIVATE SECRETARY – INFORMATION TECHNOLOGY; POS. NO: 109705; REC. NO: HHSC 0618

DATE POSTED: August 30, 2018

POSITION NO: 109705

JOB STATUS: Exempt, Full-Time w/ Benefits

PAY RATE: Negotiable

JOB LOCATION:  Hawaii Health Systems Corporation – Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

This position actively participates in the management of the Chief Information Officer (CIO)’s office by assuming full responsibility for the administrative and clerical details of the office.   The incumbent has regular access to the knowledge of confidential information relating to employer-employee relations, policy matters, programs, plans, etc.  This position is also responsible for organizing and coordinating matters for the attention of the CIO, assists him/her in the overall administration of the programs and operations.  Considerable tact and judgement are required in dealing with such matters, and the handling of callers, visitors, other employees and officials, members of the Board of Directors, Executive Management Team, Physicians Advisory Group, news media, and members of the general public.

MAJOR DUTIES AND RESPONSIBILITIES

Administrative-Secretarial Duties (90%)

  1. Serves as confidential secretary to the CIO. In this capacity, this position must exercise initiative, independent judgment, discretion and tact in assisting the CIO to organize and coordinate the administrative functions of his/her office. Attends to the administrative details for the CIO: screens, organizes and coordinates matters, including confidential material requiring his attention and refers matters to appropriate agencies and offices. Coordinates work that involves Corporate staff, assuring that all pending material are on time and deadlines are being met. Compiles and arranges material according to priorities and activities; and interprets CIO’s instructions to Corporate staff.
  2. Provides secretarial assistance to HHSC IT senior management as directed. This activity is responsive for the day-to-day needs and demands and changing priorities of the activities of the CIO in coordination with HHSC IT senior management.
  3. Greets and ascertains the purpose of callers and assists them in their business by explaining policies and procedures, directing them to the appropriate staff, arranging appointments with the CIO, and directing them to other departments, meeting rooms, and personnel. Receives and screens telephone calls, determines action needed, makes appointments, provides information or material as requested or redirects inquirer to appropriate person; takes messages or writes a report of the situation for further action or follow-up by appropriate Corporate staff.
  4. Takes dictation and transcribes letters, memoranda, reports, contracts and minutes for IT related committees. Prepares and distributes minutes to appropriate individuals and does follow-up work, when necessary, relative to the decision or action taken at the meetings or conferences which may include policies and procedures, programming, personnel actions, legislative matters, federally funded programs, etc. Provides staff support services necessary to facilitate the convention of these meetings, assisting in the preparation of agenda, and securing parking permits.
  5. Composes letters and memoranda for the CIO as directed. Typing assignments are dictated or in rough draft and format must be arranged and typed in final. Reviews CIO’s outgoing correspondence for compliance, format, procedural requirements, accuracy and content, and where discrepancies exist, makes necessary corrections. This may entail researching files, contacting proper sources or authorities for verification, etc. Also reviews other outgoing correspondence received from Corporate Staff offices for CIO’s signature and refers correspondence with any discrepancies to writer or appropriate personnel for corrective action.
  6. Receives and reviews incoming mail, correspondence, reports and material directed to the CIO and determines whether they should be brought to the attention of the CIO, or prepares documents for signature or forwarded for routine disposition. Maintains record of incoming and outgoing correspondence and action documents. Reviews correspondence, reports, and other materials emanating from the CIO’s office for proper form, grammar, and completeness.
  7. Reviews outgoing correspondence and action documents to assure that the reviews have been made by all appropriate persons and that the material is in conformance with general policy, factual correctness and adequacy of treatment. Calls any deviations or inadequacies to the attention of the writer.
  8. Observes need for administrative or procedural notices and instructions; prepares drafts of necessary issuance; and distributes and explains notices and instructions to appropriate staff.
  9. Makes travel arrangements, maintains, and arranges the CIO calendar for appointments, conferences and meetings and makes arrangements for meeting locations. Assists the CIO in the preparation of agenda and its attendant subject matter, clearance, verification, and prepares and/or gathers all necessary material in preparation for meetings and conferences.
  10. Communicates and deals directly with Corporate staff, private agencies, out-of-state telephone inquires during the absence of the CIO on routine matters for completing various tasks assigned by the CIO.
  11. Interprets policies, rules and regulations, office practices and procedures for Corporate offices and/or redirects inquires to proper sources. May deal directly with Corporate staff officers, State Departments, outside agencies, as appropriate.
  12. Prepares correspondence and memoranda for Corporate executives as assigned.
  13. Reviews materials, reports and other communications relating to general administrative matters submitted to the Corporation and makes recommendations for their disposition. Gather necessary information and background data needed to answer letters and requests. Review outgoing communications for consistency with the objective, policies, and procedures of the Corporation.
  14. Prepares correspondence on non-policy level on own initiative.
  15. Performs other duties as assigned.

Administrative Duties (10%)

  1. Maintains confidential files. Files of confidential nature are kept in the appropriate office(s).
  2. Reads all correspondence and research material as needed for response.
  3. Performs a variety of other duties as required/assigned.
  4. Assumes coverage for other secretaries as assigned.

MINIMUM QUALIFICATION REQUIREMENTS

EXPERIENCE

General Experience: One-half year of work experience which involved performance of tasks which demonstrated knowledge of English grammar, spelling and arithmetic; and the ability to read and understand oral and written instructions, and speak and write simply and directly.

Specialized Clerical Experience: Two years of progressively responsible typing, stenographic and/or substantive clerical work experience which demonstrated possession of, in addition to the knowledges and abilities noted under General Experience, knowledge of common office appliances and equipment and the ability to carry out procedures in clerical work systems and to perform secretarial-type tasks including, but not limited to, several of the following:  serving as telephone and walk-in receptionist; maintaining a system of files; making travel arrangements; composing correspondence; obtaining and presenting information from files; routing correspondence; reviewing outgoing correspondence for format, grammar, spelling, and typography; maintaining a log of pending work; etc.

Secretarial Experience: In addition to the above General and Specialized Clerical Experience, three years of progressively responsible typing, stenographic and/or substantive clerical work experience which demonstrated possession of the ability to perform secretarial duties including, but not limited to the following:  (1) providing personal assistance to an administrator or executive by attending to the administrative details of an office; (2) having an overall awareness of the activities and administrative framework of a program/organization; and (3) exercising sound judgment.

KNOWLEDGE AND ABILITIES

  1. Knowledges and Abilities: Must possess knowledge, skills and abilities pertinent to the duties and responsibilities desired and performs such work in a competent and confidential manner.
  2. Knowledge of: Secretarial principles and practices; administrative principles and practices applicable to HHSC; basic organization of State government, the interaction of HHSC and State agencies, and the legislative process; office practices and procedures; and principles and practices of supervision. Proficiency in using IT office machines, MS Office, Word, Outlook, using scheduling function, Excel & PowerPoint.
  3. Ability to: Plan, organize and carry out a very broad and complex range of secretarial functions; organize, assign, direct and review the work of others; develop and skillfully apply a working knowledge of the organization and the programs of HHSC; understand and interpret the views and policies of an executive office, including any special interests and official social obligations; work effectively under frequent interruptions and changing requirements, and handle continual office emergencies; write varied and complex business correspondences, summaries and reports requiring judgement as to appropriate format and conforming to all the rules of grammar and style; direct the maintenance of confidential files and records including those relating to employer-employee relations; deal tactfully with others within and outside the organization in carrying out instructions and policies of the executive officer.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Incumbent must be physically able to perform efficiently and effectively the essential duties of the position which typically require the ability to read without strain printed material the size of typewritten characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to communicate satisfactorily. Disabilities in these and other areas will not automatically result in disqualification.  Incumbent who demonstrates that he/she is capable of performing the essential functions of the position will not be disqualified under this section.

Incumbent will be required to attend numerous meetings in the Honolulu office, at locations throughout Oahu and throughout the State of Hawaii, and potentially the mainland United States.  Travel will require occasional overnight stays of one or more days out of town, or out of state.  Occasionally and on short notice.

INFORMATION TECHNOLOGY SPECIALIST (HELPDESK) I, II, III; POS NO: 57285; REC NO: HHSC 0518

DATE POSTED: August 27, 2018

POSITION NO: 57285

JOB STATUS: Permanent, Full-Time

PAY RATE:   Information Technology Specialist I, $3,488/month (SR-16C);

    Information Technology Specialist II, $3,744/month (SR-18C);

    Information Technology Specialist III, $4,079/month (SR-20C)

JOB LOCATION: Hawaii Health Systems Corporation, Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

This position will serve as a helpdesk support analyst and as the liaison between the Information Technology Department and the users of the automated systems of the HHSC facilities and the HHSC Information Technology Department. This position will be located in the HHSC IT Department.  The Operations Center maintains and operates the central host systems and servers for HHSC on a 24-hour a day, 7 day a week basis.  The HHSC Operations Center is responsible for monitoring all central host systems, including applications and interfaces, security, performance monitoring, network monitoring, job control, and provides after hours support. Must be available to work rotating shift-work (Days, Evenings and Nights), including holidays, weekends, and on call (standby) as required.

MAJOR DUTIES AND RESPONSIBILITIES

User and Management Liaison (60%)

  1. Provide level-one contact and problem resolution for all users with desktop and mobile device software, application, and hardware problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
  2. Provide accurate and timely logging of problems and resolution for problems in the HelpSTAR problem management database.
  3. Escalate problems as appropriate following helpdesk procedures.
  4. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customer during the problem resolution process.
  5. Utilizes superior customer service skills when dealing with customers and support staff.
  6. Works with users and other systems analyst to provide the most efficient and reliable analytical support and service to HHSC facilities and their user departments through the functional application and technical components that make up the Hospital Information System.

Data Center Operations Support (20%)

  1. Performs day to day monitoring of HHSC server, network, and data center infrastructure interface engines and other computing systems.  Include physical inspections of devices, cabinets, and rooms, including power, UPS/generators, cooling, fire suppression, and other related equipment.
  2. Assists in the troubleshooting, resolving, and/or escalating to appropriate resources of incidents within HHSC data center locations.
  3. Assists in coordinating appropriate access to secure data center facilities by escorting and logging activities and access logs by vendors and other non-HHSC IT staff.
  4. Coordinates and assists in the implementation of information technology hardware and software solutions including installation, configuration, testing, training, documentation and controls to insure secured and proper functioning of the systems.
  5. Maintains regular inventory audits of data center equipment.
  6. Communicates current and ongoing research and findings, project status and reporting of various other I.T. activities via oral and written reports to appropriate user and management personnel.
  7. Assists in the analysis and coordination of standardization of information systems and controls within the HHSC facilities to optimize maintenance costs and enhance training and reporting compatibility.

General Responsibilities (20%)

  1. Assists in the implementation and enforcement of I.T. policies and procedures to meet corporate and accreditation standards.
  2. Prepares and maintains documents including policies, procedures and logs for operations, interfaces, network and programming standards.
  3. Assists, evaluates and coordinates plans and projects for sharing information with other HHSC facilities.
  4. Assists in the review and evaluation of the information technology systems and its components.
  5. Assists CDC operations as needed.
  6. Other duties as assigned to support the mission of HHSC.

MINIMUM QUALIFICATION REQUIREMENTS

Education, Experience, Certification, Licensure:

Education Requirement:  Bachelor’s degree from an accredited four (4) year college or university.  Excess experience of the types and quality described below or any administrative, professional, analytical, technical, or other responsible work provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis.  The education or experience background must also demonstrate the ability to write clear and comprehensive reports and other documents; read and interpret complex written material; and solve complex problems logically and systematically.

Specialized Experience:  ITS I – No Experience; ITS II – six (6) months; ITS III – one and one half (1- 1/2) years of progressively responsible work experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data; or stored computer programming experience which included participation in systems analysis.

Certification:  MCITP, Microsoft Office, VCA-DT, ITIL, a+, or Network+ preferred.

License: None required.

Substitutions Allowed:

  1. Possession of a bachelor degree from an accredited college or university in computer science or in another major which included completion of course work comparable to a major in computer science may be substituted for six (6) months of the required specialized Experience.
  2. Partial completion of a master’s degree program in computer science from an accredited college or university may be substituted on a month-for-month basis up to a maximum of one (1) year for the required Specialized Experience.
  3. Possession of a master’s degree in computer science fro an accredited college or university may be substituted for one and one-half (1- 1/2) years of the required Specialized Experience.
  4. Possession of a Ph.D in computer science fro an accredited college or university may be substituted for two and one-half (2- 1/2) years of the required Specialized Experience.
  5. Excess staff specialist and/or supervisory experience f the types and quality described above may be substituted for Specialised Experience on a year-for-year basis.
  6. Excess technician experience comparable to an Information Systems Technician II or higher or comparable positions may be substituted for education on a year-for-year basis.

DESIRED SKILLS:

  1. Education preferred – a bachelor’s degree in computer science or management information systems from an accredited college or university.
  2. Experience preferred – 3 years’ experience in a Microsoft desktop and server environment; experience with Windows XP, Windows 7, and mobile device a plus. Experience resolving end user issuers via remote software a plus. At least 1 year in a healthcare or healthcare support facility.
  3. Experience preferred includes experience and basic knowledge in the following environment and systems:
    • Experience in a LAN and WAN preferably in an environment which includes a minicomputer host.
    • Experience in installation, configuration, administration and support of server and network devices with a data center.
    • Basic understanding of data center operational technologies to insure appropriate monitoring of HHSC computing facilitie
  4.  Experience preferred includes experience and basic knowledge in the following applications:
    • General MS Office Professional Application software – Word, Excel, Powerpoint, Access, Outlook.
    • General support application – MS Project, VISIO.
    • IBM Midrange or similar computer systems.
    • Other applications – Electronic Medical Record

E. Preferred hands on experience in the following activities:

  • Troubleshooting and resolving user identified software and applications.
  • Experience and a high level of competency in PCs including hardware configuration and installation.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.  Position also requires a full range of movement to lead and assist in occasional installation of cables, full range of movement to lead and assist in occasional installation of cables, PCs and other electronic equipment in various facilities.

HOW TO APPLY:  For application information, please click on the link below:

Please complete our HHSC Employment Application form and submit with resume by mail to Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816 or E-mail at jobs@hhsc.org.

Applications available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816; hours are: 8:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager.  Applications for announcements with a deadline date must be on file no later than the last day to file applications.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue, Honolulu, HI 96816.  For employment opportunities, please contact (808) 733-4158, email jobs@hhsc.org or visit our website at http://www.hhsc.org/.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org.

INFORMATION TECHNOLOGY SPECIALIST V (NETWORK ANALYST); POS NO: 53494; REC NO: HHSC 0418

DATE POSTED: July 18, 2018

POSITION No: 53494

JOB STATUS: Permanent, Full-Time

PAY RATE: $4,968 – $7,354, month (SR-24, Step C – M)

JOB LOCATION:  Hawaii Health Systems Corporation, Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

The Information Technology (IT) Department is responsible for the overall planning, analysis, development, improvement and evaluation of the Corporation’s information technology.  This position will serve as a systems analyst and as the liaison between the Information Technology Department and the users of the automated systems of the Hospitals and the HHSC Information Technology Department. This position will be located in the HHSC IT Department.

MAJOR DUTIES AND RESPONSIBILITIES (Revised 08-07-18)

Network Systems Administration (70%)

  1. Primary responsibility is to provide daily operational system administration of Network Hardware, Security Hardware and Wireless systems.
  2. Resolve trouble tickets pertaining to Network Hardware, Security Hardware and Wireless systems.
  3. Work with Regional IT Managers on IT Projects that affect the WAN, Internet or Regional Router/Switch hardware.
  4. Works with consulting firms, computer equipment vendors, telecommunications equipment vendors, system integration firms, technical organizations and other government agencies to keep abreast of advancements in data processing systems, including hardware and software, and to help plan, develop and maintain the Hawaii Health Systems Corporation information systems.
  5. Plans, organizes, directs and performs system administrative duties of corporate information technology systems. Complies with and enforces administration of corporation policies and procedures among I.T. personnel at the facilities.

Maintenance (20%)

  1. Performs necessary software and hardware updates to maintain the Network Hardware, Security Hardware and Wireless Systems.
  2. Coordinates with the help desk during maintenance windows.
  3. Updates training materials and operations manuals for respective network systems.

General Responsibilities (10%)

  1. Prepares and maintains network documentation.
  2. Assists, evaluates and coordinates plans and projects for sharing information with other hospital facilities.
  3. Other duties as assigned to support the mission of HHSC.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems.

MINIMUM QUALIFICATION REQUIREMENTS

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSE

Education:  Must have a bachelor’s degree from an accredited four (4) year college/university.  Relevant substitutions allowed.

Experience:  Must have 3-1/2 years of specialized experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data and must possess supervisory aptitude. At least one year of the specialized experience must be at the fully-competent level comparable to the Information Technology Specialist III level in the State government.

Certification: CCNA or CCNP is preferred.

License: None required.

DESIRED SKILLS

    1. At least 3 years of hands-on experience in the installation, operations, and maintenance of telecommunications WAN and LAN equipment.
    2. At least 3 years of hands-on experience in an electronic communications environment.
    3. Excellent communication skills with technical and non-technical personnel.
    4. Preferred hands on experience in the following activities:
        • Troubleshooting and resolving complex routing and switching problems in a Cisco environment.
        • Configuring of routing protocols and designing complex networks in a Cisco environment.

       

HOW TO APPLY:  For application information, please click on the link below:

Please complete our HHSC Employment Application form and submit with resume by mail to Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816 or E-mail at jobs@hhsc.org.

Applications available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816; hours are: 8:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager.  Applications for announcements with a deadline date must be on file no later than the last day to file applications.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION: The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue, Honolulu, HI 96816.  For employment opportunities, please contact (808) 733-4158, email jobs@hhsc.org or visit our website at http://www.hhsc.org/.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org.

 

INFORMATION TECHNOLOGY SPECIALIST V (VDI/vSphere/Citrix); POS NO: 57858; REC NO.: HHSC 0318

DATE POSTED: May 16, 2018

POSITION NO: 57858

JOB STATUS: Permanent, Full-Time w/ benefits

PAY RATE: $4,968 – $7,354, month (SR-24 Step C – M)

Revised 06/29/2017; 07/01/2017; 07/01/2018 (salary information)

LOCATION:  Hawaii Health Systems Corporation – Corporate Office, Honolulu, Hawaii

JOB DESCRIPTION

This position will serve as a virtualization/storage network support analyst and as the liaison between the Information Technology Department and the users of the automated systems of the State Hospitals and the HHSC Information Technology Department. This position will be located in the HHSC IT Department.

MAJOR DUTIES AND RESPONSIBILITIES

Systems Administration and Implementation (40%)

  1. Provides and implements information technology solutions to various business problems based on existing and future network infrastructure to meet application and functional user requirements in the virtual environment.
  2. Oversees and monitors the EMC production storage environment as well as the Avamar Corporate backup solution and off site Disaster Recovery site storage.
  3.  Coordinate installation, configuration, administration and support of Vmware Vsphere, and VMware View.
  4. Performs and coordinates the implementation of network hardware and software solutions including installation, configuration, training, documentation and controls to insure secured and proper functioning of the systems.
  5. Analyzes, plans, develops and coordinates the network and system administrative duties for the corporation information technology systems. Complies and enforces the administration of corporate policies and procedures.
  6. Works with respective hardware and software vendors and hospital departments to install and maintain the network infrastructure systems.

Maintenance (30%)

  1. Manages, plans, develops and assists with updates and maintenance of network hardware and operating software systems to current release/version acceptable levels.
  2. Monitors the daily operational system and network administration of the virtualized Corporate information systems.
  3. Updates training materials and operations manuals for respective network and system administration applications.

User and Management Liaison (20%)

  1. Provide technical direction and assistance to all users of Information Systems at the various HHSC facilities.
  2. Assist and coordinates the standardization of information systems within the State hospitals to optimize maintenance costs and enhance training and reporting compatibility.
  3. Assist in the planning, implementation and enforcement of I.T. policies and procedures to meet Corporate and accreditation standards.
  4. Assists in the review and evaluation of the network.

General Responsibilities (10%)

  1. Communicate current project status and various other I.T. activities via oral and written reports to appropriate user and management personnel.
  2. Generates user documents including policies and procedures for operations, network and programming standards.
  3. Represents corporate office on the HHITS committee.
  4. Other duties as assigned to support the mission of HHSC.

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSE

Education: Bachelor’s degree from an accredited four (4) year college.

Experience: Three and one half (3-1/2) years of progressively responsible work experience in information technology which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment.

The work must have demonstrated knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; and personal computer, server, mini and/or mainframe operating systems. At least one year of the required specialized experience must have been at the fully competent level comparable to the Information Technology Specialist III level.

Certification – None required.

License – None required.

DESIRED SKILLS

  1. Education preferred – a bachelor’s degree in computer science or management information systems from an accredited college or university
  2. Experience preferred – 3 years experience in specialized experience in virtualized computer systems which involved meeting users’ requirements through the support of a network infrastructure for the electronic processing of data with preferably at least 1 year in a healthcare or healthcare support facility.
    • Experience preferred includes experience and basic knowledge in the following environment and systems:
    • Experience in deploying and configuring thin clients in a virtual LAN and WAN environment
    • Experience in installation, configuration, administration and support of Vmware Vsphere, Vmotion and P2V.
    • High level of competency with the use of MS Office suite applications.
  3. Preferred hands on experience in the following activities:
    • Troubleshooting and resolving user identified network problems.
    • System software implementation and upgrades – load, modifications, test and cutover.
    • Experience and a high level of competency in PCs including hardware configuration and installation.
    • Experience in the generation of training manuals, operations manuals, newsletters and other I.T. associated documents.

INFORMATION TECHNOLOGY SPECIALIST VI (NETWORK/CONNECTIVITY SERVICES MGR); POS NO.: 56915; REC NO.: HHSC 0218

DATE POSTED: February 16, 2018

POSITION NO: 56915

JOB STATUS: Permanent/Full-Time

SALARY: $5,373 – $7,953, month (SR-26, Step C – M) (NSS- Eff. 7/1/18)

LOCATION:  Hawaii Health Systems Corporation – Corporate IT, Honolulu, Hawaii

This position provides direction in the planning, analysis, development, implementation, evaluation, improvement, and daily operational network systems administration. Responsibilities include managing and coordinating the effective use of information technologies in the daily operations and maintenance of their associated procedures, methods, and services.  Directly responsible for the daily hands on management and operation of the WAN, LAN and Security hardware. This position will be located in the HHSC IT Department.

Candidates with high level professional experience on network routers and switches are preferred.

MAJOR DUTIES AND RESPONSIBILITIES

A.  Administrative (40%)                                                                                             

  1. Plans, administers and maintains the corporate-wide information technology systems for Hawaii Health Systems Corporation. Plans and manages the coordination of the Corporate systems with the I.T. staff at the various facilities.
  2. Reviews, updates and maintains the detailed, integrated information technology systems plan for Hawaii Health Systems Corporation. Provides recommendations to the Director of Technical Services for Hawaii Health Systems Corporation.
  3. Plans, organizes, directs and performs system administrative duties of corporate information technology systems. Complies with and enforces administration of corporation policies and procedures among I.T. personnel at the facilities.
  4. Works with consulting firms, computer equipment vendors, telecommunications equipment vendors, system integration firms, technical organizations and other government agencies to keep abreast of advancements in data processing systems, including hardware and software, and to help plan, develop and maintain the Hawaii Health Systems Corporation information systems.

B.  Technical and Operational (40%)                                                                                   

  1. Reports to the Director of Technical Services for Hawaii Health Systems Corporation on the progress of information technology projects, and information systems management applications, utilities and toolsets. Performs data, workflow, and business process modeling and its impact on corporate operations.
  2.  Perform daily inspection of information technology systems to ensure proper operation. Systems to include, but not limited to:
    1. Network Hardware
    2. Security Hardware
    3. Server Systems
    4. UPS System 
  3. Manages daily operational system administration of information technology systems to include, but not limited to:
    1. Network Hardware
    2. Security Hardware
    3. Unix and Windows based Server systems
    4. Web and proxy server systems
    5. Wireless Systems
    6. Server Backup systems
    7. File and Print Server systems

C. Other Duties (20%)                                                                                                    

  1. Provide technical direction and assistance to Information System staff personnel at the HHSC facilities.
  2. Provide first level of assistance and direction to users of the HHSC Information systems.
  3. Prepares, updates and maintains documents to include, but not limited to:
    1. Policies and procedures for operation
    2. Systems information and configuration management
    3. Operational and security logs
    4. Asset and software license inventory
  4. Participates in meetings and presentations with hospital users and managers to address IT system matters.
  5. Represents Corporate office on the HHITS committee.
  6. Other duties as assigned to support the mission of HHSC.

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSE

Education: Bachelor’s degree from an accredited four (4) year university. Relevant substitutions allowed.

Experience: Three and one-half (3-1/2) years of progressively responsible work experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data; or stored computer programming experience which included participation in systems analysis.

One (1) year of Supervisory Experience: Work experience which demonstrated the applicant’s knowledge of and ability to apply the principles, practices, techniques and methods of supervision including: (1) planning, organizing and directing the work of others; (2) assigning and reviewing work; (3) advising others on difficult work problems; (4) timing and scheduling work; and (5) training and developing employees

Certification – CCNA or CCNP certification preferred.

License – None required.

DESIRED SKILLS

  1. At least five years of hands-on experience in the installation, operations, and maintenance of telecommunications, WAN and LAN equipment.
  2. At least five years of hands-on experience in an electronic communications environment.
  3. Excellent communication skills with technical and on-technical personnel.
  4. Cisco CCNA or CCNP.
  5. Experience with Microsoft Enterprise Backend Systems.
  6. Experience in Data Storage.

HOW TO APPLY:   For application Information, please click on the links below:

Please complete our HHSC Employment Application form even if you are submitting your RESUME.

Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager.  Applications for announcements with a deadline date must be on file no later than the last day to file applications.  Applications received for positions with “Continuous Recruitment Until needs are Met” will be accepted as long as there are vacancies.  Inactive/filled announcements will be taken off the HHSC website.  

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org or visit our website at www.hhsc.org.

Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather that the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

CONTACT INFORMATION
The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue Honolulu, HI 96816, call (808) 733-4158 or Toll-free (800) 845-6733 or e-mail jobs@hhsc.org. 

PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 733-4158 (TTD/TTY), OR Toll-free (800) 845-6733, OR EMAIL jobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.
Revised 06/29/2017; 07/01/2017; 07/01/2018 (salary information)

EXECUTIVE SECRETARY; POS. NO.: 109676; REC. NO.: HHSC 0118

DATE POSTED: February 9, 2018

POSITION NO.: 109676

STATUS: Full-time (Exempt w/benefits)

SALARY: Negotiable

BENEFITS:  Excellent and competitive benefits including 13 paid holidays, 21 paid vacation days off and 21-day of sick leave.  Reasonable time-off may be provided such as Parent Teacher Conference (PTC), jury or witness duty, military, death in family, etc.

LOCATION: Hawaii Health Systems Corporation (HHSC), Corporate Administration Office, Honolulu, Hawaii

MAJOR DUTIES AND RESPONSIBILITIES:

A. Executive Secretarial Duties 90%

  1. Serves as confidential secretary to the Chief Operating Officer/General Counsel. In this capacity, this position must exercise initiative, independent judgment, discretion and tact in assisting the Chief Operating Officer/General Counsel to organize and coordinate the administrative functions of his/her office. Attends to the administrative details for the Chief Operating Officer/General Counsel: screens, organizes and coordinates matters, including confidential material requiring his/her attention and refers matters to appropriate agencies and offices. Coordinates work that involves Corporate staff, assuring that all pending materials are on time and deadlines are being met. Compiles and arranges material according to priorities and activities; and interprets Chief Operating Officer/General Counsel’s instructions to Corporate staff and Executive Management Team.
  2. Greets and ascertains the purpose of callers and assists them in their business by explaining policies and procedures, directing them to the appropriate staff, arranging appointments with the Chief Operating Officer/General Counsel, and directing them to other departments, meeting rooms, and personnel. Receives and screens telephone calls, determines action needed, makes appointments, provides information or material as requested or redirects inquirer to appropriate person; takes messages or writes a report of the situation for further action or follow-up by appropriate Corporate staff.
  3. Takes minutes for meetings or conferences, as directed by the Chief Operating Officer/General Counsel. Prepares and distributes minutes to appropriate individuals and does follow-up work, when necessary, relative to the decision or action taken at the meetings or conferences which may include policies and procedures, programming, personnel actions, legislative matters, federally funded programs, etc. Provides staff support services necessary to facilitate the convention of these meetings, assisting in the preparation of agenda and securing parking permits.
  4. Composes letters and memoranda for the Chief Operating Officer/General Counsel as directed. Prepares routine letters and puts drafted letters in final. Reviews Chief Operating Officer/General Counsel’s outgoing correspondence for compliance, format, procedural requirements, accuracy and content, and where discrepancies exist, makes necessary corrections. This may entail researching files, contacting proper sources or authorities for verification, etc. Also reviews other outgoing correspondence received from Corporate Staff offices for Chief Operating Officer/General Counsel’s signature and refers correspondence with any discrepancies to writer or appropriate personnel for corrective action.
  5. Receives and reviews incoming mail, correspondence, reports and material directed to the Chief Operating Officer/General Counsel and determines whether they should be brought to the attention of the Chief Operating Officer/General Counsel, or prepares documents for signature or forwarded for routine disposition. Maintains record of incoming and outgoing correspondence and action documents.
  6. Reviews outgoing correspondence and action documents to assure that the reviews have been made by all appropriate persons and that the material is in conformance with general policy, factual correctness and adequacy of treatment. Calls any deviations or inadequacies to the attention of the writer.
  7. Observes need for administrative or procedural notices and instructions; prepares drafts of necessary issuance; and distributes and explains notices and instructions to appropriate staff.
  8. Maintains and arranges the Chief Operating Officer/General Counsel calendar for appointments, conferences and meetings and makes arrangements for meeting locations. Assists the Chief Operating Officer/General Counsel in the preparation of agenda and its attendant subject matter, clearance, verification, and prepares and/or collate all necessary material in preparation for meetings and conferences.
  9. Communicates and deals directly with Corporate staff, during the absence of the Chief Operating Officer/General Counsel on routine matters for completing various tasks assigned by the Chief Operating Officer/General Counsel.
  10. Interprets policies, rules and regulations, office practices and procedures and directs inquires to proper sources. May deal directly with Corporate staff officers, State Departments, outside agencies, and Board of Directors as appropriate.
  11. Reviews materials, reports and other communications relating to general administrative matters and makes recommendations for their disposition. Gathers necessary information and background data needed to answer letters and requests. Reviews outgoing communications for consistency with the objective, policies, and procedures of the Corporation.
  12. Prepares answers to routine correspondence on own initiative.
  13. See attached supplemental for more detailed duties and responsibilities.
  14. Required to perform the full scope of executive secretarial duties and functions for the Corporate Chief Executive Officer and serves as backup to position number 109411 on a routine or as needed basis.

B. Administrative Duties 10%

  1. Maintains confidential files. Files of confidential nature are kept in the appropriate office(s).
  2. Reads all correspondence and research material as needed for response.
  3. Performs a variety of other duties as required/assigned. May supervise clerical staff.
  4. Assumes coverage for the Executive Secretary to the CEO and other secretaries as assigned.
  5. Provides secretarial/administrative assistance to other HHSC Executives as needed.
  6. Performs other duties as assigned.

EXPERIENCE

General Experience: One-half year of work experience which involved performance of tasks outlined in the major duties and responsibilities which demonstrated the ability to read and understand oral and written instructions, and speak and write simply and directly.

Specialized Experience: In addition to the experience and abilities noted under General Experience, two years of experience and ability to perform secretarial-type tasks including, but not limited to the following: handling telephone inquiries, maintaining a system of files; making travel arrangements; composing correspondence; obtaining information from files; routing correspondence; reviewing outgoing correspondence for format, grammar, spelling, and typography; maintaining a log of pending work; proficiency with Microsoft Word (or equivalent), spreadsheets, and internet access and searches.

Secretarial Experience: In addition to the above General and Specialized Experience, three years of progressively responsible experience as an executive secretary which demonstrated the ability to perform secretarial duties including, but not limited to the following: (1) providing personal assistance to an administrator or executive by attending to the administrative details of an office; (2) having an overall awareness of the activities and administrative framework of a program/organization; and (3) exercising sound judgment.

KNOWLEDGE AND ABILITIES

Knowledge and Abilities: Must possess knowledge, skills and abilities pertinent to the duties and responsibilities desired, and performs such work in a competent and confidential manner.

Knowledge of: Secretarial principles and practices; administrative principles and practices applicable to HHSC; basic organization of State government, the interaction of HHSC and State agencies, and the legislative process; office practices and procedures; and principles and practices of supervision.

Ability to: Plan, organize and carry out a very broad and complex range of secretarial functions; organize, assign, direct and review the work of others; develop and skillfully apply a working knowledge of the organization and the programs of HHSC; understand and interpret the views and policies of an executive office, including any special interests and official social obligations; work effectively under frequent interruptions and changing requirements, and handle continual office emergencies;; direct the maintenance of confidential files and records including those relating to employer-employee relations; deal tactfully with others within and outside the organization in carrying out instructions and policies of the executive officer. 

HOW TO APPLY:  For application information, please click on the links below:

Please complete and submit our HHSC Employment Application form even if you are submitting your RESUME.
Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications. Applications received for positions with “Continuous Recruitment Until Needs are Met” will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org or visit our website at www.hhsc.org. Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office.

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment will be required to become a Hawaii resident within a reasonable time from hire.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION
Important Information

CONTACT INFORMATION
The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue Honolulu, HI 96816, call (808) 733-4158 or Toll-free (800) 845-6733 or e-mail jobs@hhsc.org. 
 
PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 733-4158 (TTD/TTY), OR Toll-free (800) 845-6733, OR EMAIL jobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.

 

 

 

 

INFORMATION TECHNOLOGY SPECIALIST I, HELP DESK SUPPORT ANALYST; POS. NO.: 58356; REC. NO.: HHSC 1817

Date Posted: December 1, 2017

POSITION No.: 58356

STATUS: Full-Time/Temporary w/benefits

SALARY: $40,932 – $60, 636 (SR-16, Step C-M)

LOCATION:  Hawaii Health Systems Corporation (HHSC), Corporate Office, Honolulu, Hawaii

*Must be available to work on a rotating shift work, including holidays, evenings and be on call (standby) as required.

MAJOR DUTIES AND RESPONSIBILITIES:

A.  User and Management Liaison, 50%

  1. Assist in providing level-one contact and problem resolution for all users with desktop and mobile device software, application, and hardware problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
  2. Provide accurate and timely logging of problems and resolution for problems in the HelpSTAR problem management database.
  3. Escalate problems as appropriate following helpdesk procedures.
  4. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customer during the problem resolution process.
  5. Utilizes superior customer service skills when dealing with customers and support staff.
  6. Works with users and other systems analyst to provide the most efficient and reliable analytical support and service to HHSC facilities and their user departments through the functional application and technical components that make up the Hospital Information System.

B.   Data Center Operations Support, 40%

  1. Performs day-to-day monitoring of HHSC server, network, and data center infrastructure interface engines and other computing systems. Include physical inspections of devices, cabinets, and rooms, including power, UPS/generators, cooling, fire suppression, and other related equipment.
  2. Performs troubleshooting, resolving, and/or escalating to appropriate resources of incidents within HHSC data center locations.
  3. Coordinates and assists in the implementation of information technology hardware and software solutions including installation, configuration, testing, training, documentation and controls to insure secured and proper functioning of the systems.
  4. Maintains regular inventory audits of data center equipment.
  5. Communicates current and ongoing research and findings, project status and reporting of various other I.T. activities via oral and written reports to appropriate user and management personnel.
  6. Assists in the analysis and coordination of standardization of information systems and controls within the HHSC facilities to optimize maintenance costs and enhance training and reporting compatibility.

C.   General Responsibilities, 10%

  1. Assists in the implementation and enforcement of I.T. policies and procedures to meet corporate and accreditation standards.
  2. Assists in preparing and maintaining documents including policies, procedures and logs for operations, interfaces, network and programming standards.
  3. Assists, evaluates and coordinates plans and projects for sharing information with other HHSC facilities.
  4. Assists in the review and evaluation of the information technology systems and its components.
  5. Other duties as assigned to support the mission of HHSC.

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

Education: Bachelor’s degree from an accredited four (4) year college or university.

Experience: None required.

Certification: MCITP, Microsoft Office, VCA-DT, ITIL, a+, or Network+ preferred.D.        License – None required

DESIRED SKILLS

Education Preferred: A bachelor’s degree in computer science or management information systems from an accredited college or university.

Experience Preferred: 3 year’s experience in a Microsoft desktop and server environment; experience with Windows XP, Windows 7, and mobile device a plus. Experience resolving end user issuers via remote software a plus. At least 1 year in a healthcare or healthcare support facility.

Experience preferred includes experience and basic knowledge in the following environment and systems:

  1. Experience in a LAN and WAN preferably in an environment which includes a minicomputer host
  2. Experience in installation, configuration, administration and support of server and network devices with a data center.
  3. Basic understanding of data center operational technologies to insure appropriate monitoring of HHSC computing facilities.

Experience preferred includes experience and basic knowledge in the following applications:

  1. General MS Office Professional Application software – Word, Excel, Powerpoint, Access, Outlook.
  2. General support application – MS Project, VISIO.
  3. IBM Midrange or similar computer systems.
  4. Other applications – Electronic Medical Record 

Preferred hands on experience in the following activities:

  1. Troubleshooting and resolving user identified software and applications.
  2. Experience and a high level of competency in PCs including hardware configuration and installation.

WORKING CONDITIONS

The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems. Position also requires a full range of movement to lead and assist in occasional installation of cables, PCs and other electronic equipment in various facilities.

HOW TO APPLY: For application information, please click on the links below:

Please complete our HHSC Employment Application form even if you are submitting your RESUME.

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4162, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org or visit our website at www.hhsc.org. Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.

For additional information, call (808) 733-4162 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

  1. Important Information
  2. Steps to an Administrative Review, subsequent appeals
  3. Request for Administrative Review form

CONTACT INFORMATION

The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue Honolulu, HI 96816.

For additional information, call (808) 733-4162 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.

PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 733-4162 (TTD/TTY), OR Toll-free (800) 845-6733, OR EMAIL jobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.

INFORMATION TECHNOLOGY SPECIALIST II, HELP DESK SUPPORT ANALYST; POS. NO.: #57869; REC. NO.: HHSC 1717

Date Posted: December 1, 2017

POSITION No.: 57869

STATUS: Permanent/Full-Time

SALARY: $44,292 – $65,568 (SR-18, Step C-M)

LOCATION:  Hawaii Health Systems Corporation (HHSC), Corporate Office, Honolulu, Hawaii

*Must be available to work on a rotating shiftwork, including holidays, evenings and be on call (standby) as required.

MAJOR DUTIES AND RESPONSIBILITIES:

A.  User and Management Liaison, 50%

  1. Assist in providing level-one contact and problem resolution for all users with desktop and mobile device software, application, and hardware problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
  2. Provide accurate and timely logging of problems and resolution for problems in the HelpSTAR problem management database.
  3. Escalate problems as appropriate following helpdesk procedures.
  4. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customer during the problem resolution process.
  5. Utilizes superior customer service skills when dealing with customers and support staff.
  6. Works with users and other systems analyst to provide the most efficient and reliable analytical support and service to HHSC facilities and their user departments through the functional application and technical components that make up the Hospital Information System.

B.   Data Center Operations Support , 40%

  1. Performs day to day monitoring of HHSC server, network, and data center infrastructure interface engines and other computing systems. Include physical inspections of devices, cabinets, and rooms, including power, UPS/generators, cooling, fire suppression, and other related equipment.
  2. Performs troubleshooting, resolving, and/or escalating to appropriate resources of incidents within HHSC data center locations.
  3. Coordinates and assists in the implementation of information technology hardware and software solutions including installation, configuration, testing, training, documentation and controls to insure secured and proper functioning of the systems.
  4. Maintains regular inventory audits of data center equipment.
  5. Communicates current and ongoing research and findings, project status and reporting of various other I.T. activities via oral and written reports to appropriate user and management personnel.
  6. Assists in the analysis and coordination of standardization of information systems and controls within the HHSC facilities to optimize maintenance costs and enhance training and reporting compatibility.

C.   General Responsibilities, 10%

  1. Assists in the implementation and enforcement of I.T. policies and procedures to meet corporate and accreditation standards.
  2. Assists in preparing and maintaining documents including policies, procedures and logs for operations, interfaces, network and programming standards.
  3. Assists, evaluates and coordinates plans and projects for sharing information with other HHSC facilities.
  4. Assists in the review and evaluation of the information technology systems and its components.
  5. Other duties as assigned to support the mission of HHSC.

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

Education:  Bachelor’s degree from an accredited four (4) year college or university.

Experience: One half (1/2) years of progressively responsible work experience in computer systems analysis which involved the analysis and design of systems for electronic processing of data; or stored computer programming experience which included participation in systems analysis.

Certification:  MCITP, Microsoft Office, VCA-DT, ITIL, a+, or Network+ preferred.

License:  None required.

DESIRED SKILLS

  • Education preferred – a bachelor’s degree in computer science or management information systems from an accredited college or university.
  • Experience preferred – 3 years’ experience in a Microsoft desktop and server environment; experience with Windows XP, Windows 7, and mobile device a plus. Experience resolving end user issuers via remote software a plus. At least 1 year in a healthcare or healthcare support facility.
  • Experience preferred includes experience and basic knowledge in the following environment and systems:
  • Experience in a LAN and WAN preferably in an environment which includes a minicomputer host.
  • Experience in installation, configuration, administration and support of server and network devices with a data center.
  • Basic understanding of data center operational technologies to insure appropriate monitoring of HHSC computing facilities.
  • Experience preferred includes experience and basic knowledge in the following applications:
  • General MS Office Professional Application software – Word, Excel, Powerpoint, Access, Outlook.
  • General support application – MS Project, VISIO.
  • IBM Midrange or similar computer systems.
  • Other applications – Electronic Medical Record
  • Preferred hands on experience in the following activities:
  • Troubleshooting and resolving user identified software and applications.
  • Experience and a high level of competency in PCs including hardware configuration and installation.

WORKING CONDITIONS

The position will work in an office environment with prolonged sitting and extended periods of working with a personal computer and in meetings with various users and vendors of the automated systems. Position also requires a full range of movement to lead and assist in occasional installation of cables, PCs and other electronic equipment in various facilities.

HOW TO APPLY: For application information, please click on the links below:

Please complete our HHSC Employment Application form even if you are submitting your RESUME.

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4162, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org or visit our website at www.hhsc.org. Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.

For additional information, call (808) 733-4162 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

  1. Important Information
  2. Steps to an Administrative Review, subsequent appeals
  3. Request for Administrative Review form

CONTACT INFORMATION

The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue Honolulu, HI 96816.  For additional information, call (808) 733-4162 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.  PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 733-4162 (TTD/TTY), OR Toll-free (800) 845-6733, OR EMAIL jobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.

ASSISTANT GENERAL COUNSEL; POS NO: 109659; REC NO: HHSC 1617

Date Posted: October 2, 2017

POSITION No.: 109659

STATUS: Exempt Full-time Temporary w/Benefits

SALARY: Negotiable

LOCATION:  Hawaii Health Systems Corporation (HHSC) Corporate Office, Honolulu, HI

MAJOR DUTIES AND RESPONSIBILITIES, 60%

The Assistant General Counsel is responsible for assisting the Chief Operating Officer/General Counsel in handling all legal affairs of the Corporation and the medical facilities.

This position will have responsibility, under the supervision of the Chief Operating Officer/General Counsel, to provide legal assistance to the HHSC System Compliance Program. The legal assistance could include conducting and managing Corporate compliance investigations, monitoring external investigations as necessary and appropriate, and coordinating remedial and prospective corrective action measures.

In addition, this position may advise the Chief Compliance & Privacy Officer (“CCPO”) and other personnel regarding the adequacy of evaluation processes used to determine the Fair Market Value of financial arrangements.

This position may also assist the CCPO with System Compliance training.

This position may attend Corporate Compliance Committee meetings and HHSC Board of Directors committee meetings as necessary.

Other Duties, 40%

This position also has the function of facilitating regulatory compliance in the corporate office and the regions by taking a leadership role in the development, support and oversight of the system-wide HHSC compliance and privacy programs, as well as necessary updates and related activities and functions. The position will also provide support and leadership for HHSC regional compliance officers (“RCOs”) and regional compliance and privacy programs, with each regional system having primary responsibility for developing, implementing, maintaining, monitoring and updating its regional compliance and privacy programs.

This position shall also facilitate maintaining the effectiveness of the Corporate Compliance Program by serving as a primary corporate resource for fraud and abuse regulations; in assisting HHSC in maintaining compliance with applicable federal and state rules and regulations impacting the health care services which HHSC facilities provide; in overseeing the internal audit function This position also conducts fair, thorough and appropriate investigations of complaints for HHSC as assigned.

This position will also be responsible for conducting fair, thorough and appropriate investigations of complaints for the HHSC corporate office and as requested by the regions. Investigations may involve issues in the areas of human resources, compliance, and risk management. Investigations may also require the completion of reports that, among other things, sets forth the relevant facts, specifies the relevant documents reviewed or otherwise unavailable, identifies the witnesses interviewed, and references the applicable collective bargaining agreements. To the extent requested, the report shall include all key findings of fact, conclusions, and recommendations.

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

EDUCATION:   Graduation from an accredited college or university with a degree in law.

EXPERIENCE:  Minimum of five (5) years’ experience as an attorney.

CERTIFICATION:    None required.

LICENSE:      Licensed to practice law in the State of Hawaii.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

The candidate will need to have superior academic and communication skills and will need to work well with others. Experience in litigation, health/hospital law, corporate compliance, contracts, state and federal government, negotiations, alternative dispute resolution and employment law is desirable.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The position will work in an office environment with prolonged sitting. The work is sedentary with occasional need to assist in transporting office supplies, relocating office equipment, etc.

HOW TO APPLY: For application information, please click on the links below:

Application Information

For additional information, call (808) 733-4158 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.

Please complete our HHSC Employment Application form even if you are submitting your RESUME.

Applications are also available at the Hawaii Health Systems Corporation, Human Resources Office, 3675 Kilauea Avenue, Honolulu, HI 96816. You can call (808) 733-4158, (Voice/TT), Toll Free (800) 845-6733, e-mail: jobs@hhsc.org or visit our website at www.hhsc.org. Application hours are: 08:00 am – 12:00 pm at which time applicants are able to complete an application and have their application reviewed by the Corporate Human Resources Office. Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with a hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

  1. Important Information
  2. Steps to an Administrative Review, subsequent appeals

CONTACT INFORMATION

The Corporate office of the Hawaii Health Systems Corporation is located at Leahi Hospital, 3675 Kilauea Avenue Honolulu, HI 96816.

For additional information, call (808) 733-4162 or Toll-free (800) 845-6733 (TTD/TTY) or e-mail jobs@hhsc.org.

PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 733-4158 (TTD/TTY), OR Toll-free (800) 845-6733, OR EMAIL jobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.

RPN II PT .60 FTE (LTC) #58447 LTC

Job Description

DATE POSTED: August 23 2017

JOB STATUS:  Permanent/Part-time (0.60 FTE)

SALARY:   $3,741.60/month (SR18)

JOB LOCATION:  Samuel Mahelona Memorial Hospital – Kapaa, Kauai, Hawaii 

EDUCATION LEVEL: 2-Year Degree

FUNCTION:   This position is located in the Long Term Care Unit of Samuel Mahelona Memorial Hospital (SMMH).  SMMH is part of the Kauai Region, Hawaii Health Systems Corporation, a public benefit corporation of the State of Hawaii operating 13 facilities statewide.

 The Registered Professional Nurse II (RPN II) provides professional nursing care within the LTC; coordinates care with other disciplines.  Provides care that meets the psychosocial, physical and general aspects of care.  Determines priorities of care based on physical and psychosocial needs of patients, as well as factors influencing patient flow through the system.  Communicates with the ED physicians regarding changes in patient’s status, symptomatology and results of diagnostic studies.  Responds quickly and accurately to changes in condition or response to treatment. Position is subject to shift work and may be assigned to cover other nursing units as needed.

The RPN II works under the general supervision of the attending physician and reports to the Director of Nursing (DON).

Requirements

MINIMUM QUALIFICATION REQUIREMENTS:  To qualify, you must meet all of the following requirements.  Please note that unless specifically indicated, the required education and experience are credited based on a 40-hour workweek.

EDUCATION REQUIREMENT: Graduation from an accredited school of nursing. 

CERTIFICATION: BLS & ACLS certification required within six (6) months from date of hire.

SELECT CERTIFICATION: Of the six (6) months professional nursing experience required, six (6) months of professional nursing experience must have been in emergency services.

LICENSE REQUIREMENT: License to practice as a professional nurse in the State of Hawaii. Applicants must submit evidence of current Hawaii RN licensure (a copy of valid license) at the time of appointment.

HOW TO APPLY:   For application information, please click on the links below:

Application Information

For additional information, call (808) 338-9425 or e-mail kauaijobs@hhsc.org.

Please complete our HHSC Employment Application form even if you are submitting your RESUME.

 QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. Applications will be kept active for six (6) months.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment will be required to become a Hawaii resident within a reasonable time from hire.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

PHYSICAL/MENTAL REQUIREMENTS: Applicants must be able to physically and mentally perform efficiently the duties of the position. Qualified applicants with disabilities who can perform the essential functions of the advertised position are encouraged to apply. The Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodation should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be conditioned on the results of a complete physical examination, which includes a drug screening. For certain job categories, applicants may be referred to an HHSC-designated physician, rather than the applicant’s personal physician of choice. The cost for all physical examinations, except the cost for the drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. The Hawaii Health Systems Corporation shall bear the cost of the drug screening.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically and any associated costs may be borne by the applicant. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

HOW TO APPLY:  Please complete and submit our HHSC Employment Application.  Only applicants that have been through a Human Resources (HR) applicant screening process will be considered for an interview with the hiring manager. Applications for announcements with a deadline date must be on file no later than the last day to file applications. Applications received for positions with “Continuous Recruitment Until Needs are Met” will be accepted as long as there are vacancies. Inactive/filled announcements will be taken off the HHSC website.

STEPS TO AN ADMINISTRATIVE REVIEW, SUBSEQUENT APPEALS: If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include 1. The job title(s) and recruitment number(s), 2. the specific reason(s) you are requesting the review noting if there is a statute or rule violation, and 3. any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Complaint and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

Contact Information

The Kauai Regional Office of the Hawaii Health Systems Corporation is located at Kauai Veterans Memorial Hospital, 4643 Waimea Canyon Road, Waimea, HI 96796. For employment opportunities, please click on this link. For additional information, call (808) 338-9425 or e-mail kauaijobs@hhsc.org.

PERSONS WITH DISABILITIES MAY CONTACT THE RECRUITMENT OFFICER AT (808) 338-9425 (TTD/TTY) OR EMAIL kauaijobs@hhsc.org TO DISCUSS SPECIAL NEEDS IN APPLYING.